Customer Ratings & Reviews

Great service and help! I can’t believe after all this time it worked!

I bough this for my laptop and so far I have not had to use this. Since I bought it I know that I do not have to worry about buying a new laptop if the one I have breaks.

I can call or text the agent for assistance. They are very knowledgeable & provide great customer service.

Worth the addition for extra peace of mind. love it

With the warranty I was able to get my products serviced without hassle

I love these Geek Squad protection plans! While I have not needed it for my recent laptop purchase, I used it when I had to replace my 50-inch" plasma TV. No quibble return and I was able to replace my old TV with a newer and larger model. This is definitely a good plan for the more expensive purchases.

Haven't used it yet, but better off knowing i have some protection for my computer

It doesn't matter what i need help with, Geek Squad Protection does it. From getting my computer set up or repaired to helping with a home theater issue, they get it all done at little to no cost. The Protection plan pays for itself with your first use!

Was able to get my computer serviced for free! Saved me lots of money

It is a great feeling to know that your product is covered for accidental damage.

Great protection plan. We suggest purchasing coverage for your electronics, so you have peace of mind if anything happens to your item.

I haven't had chance to use thankfully but I do have a kiddo so I'll probably need it later on. The person who helped me check out was super informative about it.

Bought Geek Squad protection for a new computer. Why wouldn’t I? Geek Squad stands behind their work and accepts that accidents (life) happen too, not just manufacturer issues after purchase. Have protected my Best Buy purchases for years with Geek Squad and don’t regret it.

Sales clerk Recommended this extra coverage . I feel good to know I have this

I showed up 45 minutes early and they offered to look at my laptop on the spot. It was an easy fix, but would of taken me way longer to do all the steps correctly. The guy was friendly and had a fine sense of humor, so refreshing! Laughter is awesome stress reliever.

Bought protection for a replacement computer after my son broke his first device. I knew accidental damage would like occur, and I'm so glad I have protection this time.

Whenever you buy a laptop, getting an extended warranty is a must. You're moving this expensive piece of equipment around and anything can happen. I've had to bring my laptop in twice, and twice Geek Squad had fixed my machine efficiently and effectively. Really glad I purchased it, will absolutely do it again.

Computer was defective and the screen would not come on. The laptop was purchased 1 month prior. But the geek squad was able to get this sent out and repairs very quickly

Happiest when we DON’T need to use these guys, but they’ve always been prompt and efficient when needed previously.

To be honest, I don’t know what exactly I paid for, but I think it might help me. I don’t understand what these guys are supposed to do for me and for my laptop.