Customer Ratings & Reviews

The agents were able to help me replace a new pc with another. The first one I purchased had Windows S and I could not load apps. Once the exchange, they switched my Microsoft Home and Office over. I am not sure how, but all 3 uses were used up though. It took overnight to finish the job, but it was finished by noon the next day. The wait seems long sometimes.

Bought protection for a replacement computer after my son broke his first device. I knew accidental damage would like occur, and I'm so glad I have protection this time.

This extended service is the best, even though you get 2 yrs with total tech. I recommend the 3 yrs . It help me get refunded n get another new computer

Hands down the best thing to spend money on! When my Lenovo Yoga died after just 2 years, they replaced it. I bought an HP Envy instead. Worth the money!

I’ve only had to use this once, because a key was missing off a chrome book. They took it and shipped it off and replaced the whole keyboard and shipped it back to the store. I just had to go a few days without the Chrome book.

A must have for your computer. I got an almost 3 year old computer fixed like new

Love this hp Chromebook. Holds a good charge and works great. Employee was very helpful and kind. Great value for this laptop. Highly recommend.

I haven't had chance to use thankfully but I do have a kiddo so I'll probably need it later on. The person who helped me check out was super informative about it.

The team is a great option whenever you need help.

I haven’t had to use Greek squad on the new laptop but we did last year I believe it was last year on our washer. They was able to come out right away and was friendly a was able to fix our washer quickly and explained to us what was going on. I would recommend having geek as a warranty

I had a 2year geeksquad protection to insure a tablet I purchased and when I had issues with the tablet after 1yr I took to best buy and they ended up replacing the tablet with the insurance but I figured I'd still have a year of insurance left on the initial 2yrs I purchased but I was wrong. I was told the original insurance was for the original tablet and expired with the replacement so I had to purchase another 1, 2, or 3yrs of geek squad protection if I wanted the replacement tablet insured. So in this case i recommend buying only 1yrs protection and upgrading for another year before each year expires.

To be honest, I don’t know what exactly I paid for, but I think it might help me. I don’t understand what these guys are supposed to do for me and for my laptop.

Apple products aren’t cheap to begin with, and if an accident happens sometimes the cost to repair can be up there with the cost of the item. Paying $40 to protect my Apple product for a year is a win-win

Awesome service. I arrived quite early for my appt and Caleb handled my issued quickly and effectively and explained everything well to me. Thank you so much!! You rock Caleb!

If you ever have an accident with your electronics and you do not have geek squad you will kick yourself. The price of protection can be a problem after you plunked down a bunch for your device however when/if something happens you will not regret it.

Geek squad is a nice perk to have. Ive used them in the past. Its extra security for your electronics.

Easy and worth having. Especially on purchases over $100.

Always good to deal with geek squad, never had a problem not resolved!!

This purchase is a bit high, but one of the few that gives you back full value if there is a problem. Only real negative is that if you have an issue, Best Buy will not immediately give you value or replacement. They will want to send it in to their repair center so you are without your device for at least two weeks, sometimes much longer, before you get the value back.

What a added piece of assurance and somewhat peace of mind. My husband eats, drink and sleeps on our laptop. Crumbs and other debris is on the desk constantly or until I clean up the area. So this …somewhat adds a little a peace of mind of protection.