Customer Ratings & Reviews

Never liked Dell until now best decision I could have made I love this laptop.

Expensive protection needed for non technical types who don't have light touch with electronic equipment. Long term college protection planning. Doesn't cover software only hardware physical damage. Doesn't carry over to new computer even with two years left on the plan after older computer couldn't be repaired, sucks

I'm glad I got the warranty since I'm clumsy and a lot of drops and skills occur at home lol and with the warranty the laptop gets replaced for free as long as you can give it to them and they can't fix it, or they'll fix it for you

Comes in very handy. Definitely get it, unforeseen circumstances require expert advice.

Easy and fair service i will always suggest to get the waranty on anything.

The protection plans are always the best thing to get. Has saved me more times then i want to admit.

This has to be one of the best protection plans. Geeksquad always takes care of your device. Service is usually fast and professional. I still recommend that you check your product before you leave the store and make sure the service is done right. I highly recommend Geeksquad protection, accidents happens as life happens.

Great plan no question asked if the device needs to be replaced,I hope I'll never have to use it, because I do not want to lose any files on my new laptop.

I can use my computer and not worry about dropping it, spilling on it or traveling with it. Chances are if you buy the two-year accidental plan you'll never need to use it. But if you don't buy it you will have an accident with your computer just plan on it! I've never regretted buying the 2 yr plan and it's renewable!

Daughters computer has been broken and fixed twice and we still have a year left on the warranty. This is a must for kids electronics.

Love this was added to my computer. I did not need to use it, but there's something would've happened, its nice to know im covered

Best Investment ever! Spilled tea over my computer and they were able to refund the full amount the computer ( I actually bought it on sale and they refunded the full non-sale amount since it was no longer on sale) Can't recommend this enough!

This is an always needed item for any of the laptop purchases that I do since they cover everything including accidental spills.

You never know when life throws you curve balls, It's always great to protect your investments. I haven't had to use my geek squad yet but its nice to know I have coverage.

I haven't had to use it yet for my wife's new Laptop, but it's handy, and They make it right when it's needed. I've bought this before on some items, and BestBuy and the Geek Squad has always worked it out for us. Thanks!

I had to replace my laptop 6 months after purchase. However, once my laptop was replaced, Best Buy canceled my 3 year plan, So, instead of honoring the remaining 2 1/2 years by applying it to the new replacement, if I still wanted coverage, I would have to now purchase the Totaltech plan. So, this means that if I get coverage for the new laptop, then in a 6 month span, I will have now basically purchased TWO plans for ONE laptop. This makes the Geek Squad plan worthless and costly, since the manufacturer's warranty would've covered the cost WITHOUT any additional coverage. Hopefully Best Best can make some adjustments to their replacement policy.

Waited for 40 mins to be assisted but they just ask for it to be returned

I am supper excited about the plan and what all it covers, highly recommend it! A mom with kids or fur babies!!

So very helpful and definitely worth purchasing! The team is great

Product was only good for 1 issue so it didn’t matter that i payed for a 3 yrs plan as i was told i was only able to use it once