Customer Ratings & Reviews

I did purchase extended warranty for 3 years. I bought this for a laptop. So far I have not needed it. Not sure at this time if it was worth the extra money. I will keep this updated as time goes on.

Haven’t had to use yet but hope they are there when need them.

First time using the G. Squad protection plan. Service was fast and issues taken care of without hassles. Highly recomended!

This was a very necessary purchase. It will help in the event something happens. I purchase things like this because you never know when you might need it.

It is an excellent insurance 100% recommended and they always respond immediately

Love the help that I get from the Geek Squad! They are always so helpful and friendly. They don't make you feel like you don't know anything, even when you don't!!

The Geek Squad is my go to team to fix computer issues. The team is polite, friendly, and they turn the work around quickly. They have also fixed problems right at the counter.

Wouldn't buy a laptop from Best Buy with out one. I've more than saved the cost of these.

Nothing major has happened yet but if it happens I know who to call and see if they live up to their promise. Otherwise it's peace of mind that should go beyond your typical warranty.

Not had to deal with them yet but they seem good__

Explained in depth about the warranty and helped me not worry about future issues with device

Geek squad is there with you every step of the way

Happy with my purchase perfect for my work needs..

Haven't had to use it yet but bought it for peace of mind. Seemed like a no brainer to me for the price I paid for my computer.

Got a have it with a PC purchase most of the time they have problems at least once!

Added this to boyfriend's laptop. Didn't want to spend the money but was SO WORTH IT!!! Our son accidentally slipped my drink and it spilled all over the laptop while I was using it

This is perfect for me since I'm very clumsy and this will be handy just in case.

This has been the best deal on the planet. It has relived me of all worries of having any problems. These guys work magic.

I have use the protection yet but I think is the best way to have just in case

This is promoted as a effort free protection plan. Laptop stops working. I take the laptop and the power adapter into the store and am told it will have to been sent off for repairs. Even though when I was sold the plan I was quoted a replacement on the spot. A couple weeks later I get a refurbished laptop back without the A/C adapter back. I go on the Geek Squad chat where I am told that I should have not have left the AC adapter with the store rep even though he took it and get a reply that I should follow up with the store. 5:55 P.M. Agent Mario: Did you send the power cord? You weren't suppose to? The agent does not offer any other assistance other than staying I need to track it down at the store?!? Huh? I ask to speak with some one else and the agent eventually disconnects the chat. I try chatting again and get another rep who sees that the power adapter was listed as an accessory. 6:31 P.M. Agent Sam: It does look like the order has written down your AC adapter as an accessory. The best next step would be to call our 24/7/365 support line at (800)433-5778 (800-GEEK-SQUAD) for over the phone assistance. But I need to now call because apparently the chat support can not handle escalated request. I call the line and speak with agent who says that some one will get back to me in 24 to 48 hours. This is the hassle free warranty they pitch? What a joke.