Customer Ratings & Reviews

Geek squad is an excellent service to the customers in beed

Seems a little expensive, but well worth it if you ever need help, which I have on occasion in the past.

Geek squad really works, it helped me out in a time of need. I'm really satisfied.

In terms of accident their service is good and still They will change you

Computer would not power on, not even 1 month out of the box. Have the Extended Warranty, took it back to a "local" (not by my home) BB. They said they have to return it to ASUS, it should be 2-3 weeks. A MONTH later, get the computer back, no charger. Called ASUS. Literally told me, "someone will email you in 4 days". That is UNACCEPTABLE for a 3K laptop ALREADY in for warranty work. On the phone with BB, the FIRST rep tried to help, but she couldn't get the store on the line, AND they don't even sell a compatible charger. Transferred to 2nd rep, told me to do a 3 hour drive back to the store (me thinking: "Are you mad, lady"). Transferred to another rep, can't do anything to help. Transferred to a 4th rep, guy also can't compensate. I'll never buy another ASUS again, and to BB..., I was only buying from you for one and ONE reason alone (Reward Points), now that's not even worth it (after another SILLY issue with a Car Audio Install). You've lost a customer permanently. Just a bunch of BAD... All around..

Always there to pick your calls and answer every questions u might have very good

Great way to keep your electronics up today and to take care of them

Insurance is great because when something breaks down it can be fixed

It makes it easy in life when something goes wrong with the merchandise.

Great item and I would def Italy recommend it to any one.

Important to have one! Highly recommend for peace of mind for the product!

I haven’t use it yet for this product, but I had it in the past for another computer and I love the service.

Definitely get the geek squad warranty protection. They are great. You'll always be happy with their work.

Always worth the expense to provide guaranteed quality services.

This was great purchase! Thank you Beat Buy! For some fantastic deals. Keep it up!!

I highly recommend the accidental protection policy for laptop computers.

I've had issues in the past and it would have been a nightmare without the support. I do wish the cost was less

I only buy extended protection plans on items that I use heavily. Best Buy has never done me wrong.

I’m so glad I have my computer covered. To know that makes me happy

Awesome service, it's definitely worth it, highly recommend it.