Customer Ratings & Reviews

The agents helped me in a timely manner. They were very helpful and even provided me with store credit to repurchase my laptop due to the problem it had. The new computer is working wonderfully. I really liked how efficient the agents were.

so far loving my laptop. No issues. Wish It did come with microsoft suite.

You never know what could go wrong so if the worst is some drop or spill or manufacturing error then atleast you know you’re covered ! 100% recommend especially for your pricey purchases!

Works well for our needs. Recently started getting a green screen when booting up. Going to check it out with Geek Squad

I got the protection plan for two reason's. 1. Kids Having kids is a blessing but mistakes and accidents happen 2. Location I live over an hour away an having back up service is a must

If you are as clumsy as me, this product is FOR YOU! As a student, I am always find myself multitasking which can lead to expensive mistakes likes spillages. This product takes my mind off those worries as i know my equipment is protected.

Nothing like good protection when you invest in your technical items

Haven't had to use it yet, thank goodness but it's super comforting to know it's there! I have a Yorkie that thinks getting on the table is AWESOME! Unfortunately, he is also totally oblivious to knocking over drinks or anything else he feel like is in his 'way'.

I havent use yet but it looks really nice for the price

I always receive great service from them. You can tell the workers really care.

I love the geek squad service. they are so helpful and fast. I add this with bigger purchases to insure my products against damage. I returned a product that got damaged before and it was so easy no hassle so I make sure to add this every time now.

This review is based on my past experience with Geek Squad Protection. Responses to request for service and advice were always prompt and on point, and each of the squad members were patient with me and knowledgeable about service and my computer.

What a freaking joke. I buy a Asus ZenBook DUO. Nice machine. My store doesn't carry it... so if I want it I have to buy it online. I open the box and the Asus Pen it come with is broken... the button on the pen is no longer attached, I spend two weeks in email hell with ASUS until they finally tell me to contact where I bought it. Long story short best buy.com says... "we don't sell the pen... you'll have to return the whole computer to get the pen". I've spent two weeks getting this machine just the way I want it... I am not sending it back... OR you could go to your local store... I go to my local store... nothing in stock, they don't sell the ASUS pen so they don't know why bestbuy.com would send me to the store when there is nothing they can do. All around customer service F's for everyone. If I had opened the pen right away... I would have brought it all in... but after two week with ASUS dinking around...

This is a high quality laptop, decent battery life, beautiful screen and exudes high status. The sound is clear, the ports are sufficient. WIFI and bluetooth don't drop or provide issues. Ideally , more customization should be offered with "My ASUS" center, but they do a decent job. Asus makes quality products, but you really want to purchase a warranty with Best buy. Gamer's Nexus has performed the video's and Best Buy's warranty is something I've had to use in the past and have full confidence in. Between BB and Dell, they both have great warranties, you pay for them, but they're reliable. However, Dell's offerings in terms of laptops are limited bios that limit users so you never really feel like you own the product. I've used enough of their products to know, but overall Asus is nice, but do not trust them. Thus 4/5 despite being a 5/5 product. Time will tell, but if something goes wrong I know I can trust best buy.

It's great to have if you have kids. If there's an accidental something, they'll take care of your product.

I must ensure that I am protected with this needed device. I plan to utilize it often. Therefore, I can not afford to go out unprotected. Not smart..

I recently had the pleasure of utilizing Geek Squad's laptop repair service, and I must say, I am thoroughly impressed with their expertise and professionalism. My laptop had been experiencing persistent performance issues, making it difficult for me to carry out my daily tasks efficiently. Upon contacting Geek Squad, they promptly scheduled an appointment for me and handled the entire repair process seamlessly. From the moment I dropped off my laptop, I was met with a team of knowledgeable technicians who carefully listened to my concerns and provided a clear explanation of the potential problems and the steps they would take to resolve them. Their customer service was outstanding, making me feel at ease and confident in their capabilities. The repair process itself was executed swiftly and with precision. Geek Squad effectively diagnosed and repaired the hardware and software issues plaguing my laptop, bringing it back to optimal performance. The speed and efficiency with which they addressed the problems were truly commendable, saving me both time and hassle. Furthermore, Geek Squad went the extra mile to ensure I fully understood the repairs made and offered valuable recommendations to prevent future issues. Their commitment to customer satisfaction was evident throughout the entire experience. Overall, I highly recommend Geek Squad for anyone in need of expert laptop repair services. Their professionalism, technical proficiency, and dedication to customer satisfaction make them a top choice for resolving any electronic device-related concerns. I am grateful for their exceptional service and will undoubtedly turn to them for any future technical needs.

So far I haven't had to use it yet, but I'm glad I have it.

I purchased an expensive gaming laptop from Best Buy. The added protection and Geek Squad support was essential to ensure I have nothing but fun gaming success with my computer without worry.

I bought the one year protection and even though I haven't used it yet, it is a great peace-of-mind knowing its there.