Customer Ratings & Reviews

Bought for my boyfriend for his birthday to cover laptop purchase. Our son accidentally wet it and was able to replace laptop. Then when replaced I purchased again to cover 2nd purchase.

This protection plan is a must. It covers my device from accidentals.

Glad to know that i can being laptop in for practically anything. Feels secure that i can have laptop repaired at no additional cost.

Easy to use, lightweight, works great, love it, I would buy again

This laptop is perfect for what i use it for would recommend it

Great customer service and support, never had a problem with geek squad

Helped me get a great deal for an awesome product. The protection plan was worth it.

Wonderful protection plan, my computer died and i hadn't had my computer for quite a year. Called the geek squad they triuble shooted the problem and in 2 weeks it was up and running like new.

A must for laptop, never know what could happen to a laptop hardware system or software.

My ice maker was making noises and no ice cubes were coming out, but the Geek Squad repaired it and still working fine ever since.

Haven’t had to use the Geek Squad and hopefully don’t have to, but at ease knowing they are there for us

I have yet to need to use my warrenty but if I do I have confidence Geek Squad will make good on there end.

it provides you with great protection. it got a laptop 2 years ago and bought this extended services. I got a credit for the full amount of the product price because it has issues and I was able to upgrades to a new laptop.

This is my first hp experience and I am loving it. The screen touch and display is very good. I love the fact that I got it in a very affordable price and got the quality I wanted.

I believe that buying a warranty for a computer is a wise decision to protect our devices.

The computer has been perfect. Battery life is amazing too!

When I told them I didn't need the membership because my company has IT and it's a company computer, they didn't seem to want to take no for an answer. They kept sending new people to talk to me about why the membership will save me money in the long run, so I agreed to it. I don't need it and wish I didn't agree to give them $200 for the membership. Then I just needed them to install the newest Windows update, they didn't tell me that would cost me another $100 and it took them 4 or so days to install a Windows update.

Waited for 40 mins to be assisted but they just ask for it to be returned

I've now gone 2 months without my computer and while they say I should be getting a new one soon, I'm not holding my breath. This all happened at the start of the coronavirus stay-at-home order, so I would understand some delays, but that is not enough to excuse the poor service I've gotten. I originally sent my laptop in with obvious hardware issues. They ignored the things I told the agent I chatted with and that I wrote on the paperwork I sent in with the machine (like how it crashed when the device was moved... again, obviously a hardware issue) and just reinstalled Windows and sent it back claiming they had tested all the hardware and it was all fine. It crashed literally the first time I tried to boot it up, so I'm very skeptical that they actually tested anything. So then I had to send it back, but they wouldn't do anything to help remedy the first mistake they made. They wouldn't even let me reuse the same box. I had to wait for them to ship another one. They never gave me any real reason as to why. I found online myself that the whole process of a customer shipping directly to them, instead of taking it into a store, was new, I guess, because of the coronavirus, but I was never told that by the customer service person or any of the managers I spoke to. The only explanation I got was an extremely flippant manager saying "we can't change the process because that's the process." So I had to wait for a new box, ship the laptop out again, and then got basically no updates unless I actually called. When I did call, they told me they were waiting on parts but they would "escalate" my case so I would get a call with any updates. I got a call a few days later saying they had no idea when they would get the parts. Almost TWO WEEKS later, I got an email telling me the pickup location had changed for my device, and their online tracker said that they MAY have to replace it. The location they changed it to was Kentucky. I live in California. 2 days later, with still no update on whether or not they're actually going to replace my device, I called for an update. Turns out a "glitch in their system" meant that my new device (that I was never even informed I was getting) was sent to the wrong side of the country. Now I have a new case number and I have to call back in a few days if I don't hear from them (highly likely) to figure out if they're going to send it to a local store or directly to me. I'm assuming it's still going to be several days after that before I actually get my computer. So we'll see if I actually get a new computer like they promised, but this whole experience has been awful. I guess it'll be nice if, in the end, I get a new device out of this, but next purchase like this I make, I'll definitely be looking elsewhere for a warranty.

Amazing service. This goes for my tablet; Wacom one. They don’t ask questions unless needed. they’re just helpful and wish for you to be not annoyed which is all I can genuinely ask for. Thank you.