Customer Ratings & Reviews

have not had to use it, but I am happy that if an accident occurs Geek Squad has you covered.

I purchased thos protection for this laptop i have not had to use yet but I purchased this protection for my old laptop and had to use it becaise i broke my screen. They fixed my laptop in a timely manner and fixed everything perfectly. This protrction is 100% worth it do not a laptop with out this protection. I literally broke my screen only a couple days after i purchased my laptop and im so happy i did!

Very simple process. Staff is helpful in the trade in process.

I never thought the computer I bought for a summer class would start giving me problems less then 2 months into using it. Granted it was a new product so it was bound to have some problems. Having Geek Squad production plan helped me to get nearly $1700 back to me in a form of BestBuy gift card. I was able to use that money and buy accessories for my camera I had just purchased a little before my computer for the fall semester. I worked out for me because I was about to struggle through the last 4 weeks of class and then got to get my money back and spend it on stuff I needed for school right after. I felt like Geek Squad really helped me save a lot of money with their 2 year protection plan.

It's worth the extra money just in case you accidentally spilled something on it

The plan is totally worth it. A no brainer, really.

The laptop was good quality but the young owner wasn’t very gentle but they replaced it within a very timely period.

Great item.lllllllllllljjjjjjnhhggghhhhhhuuujnjhhhhhhhhhuuuuuuuuuuuuuuuu

Chromebook is well manufactured. The purchase price is very reasonable for the use needed. Both of my boys, (middle school & high school ) prefer to use this Chromebook vs. the one provided by their school. I highly recommend this Chromebook for those parents shopping for their kids for school. Lightweight, keypad size and pad, perfect.

The extended protection is well worth its weight. I highly recommend buying this extra insurance.

Have not needed to use this product yet, but with all the things that can go wrong it is good to have protection on this product.

Excellent Service by the geek squad team highly recommended

Great item.mmmmmkkkkkiiiiiuyy66665555555556y666666666666777777777777777

Haven't had to use it yet, but will help when issues occur.

Decisions, decisions, decisions well overall I knew I had either a choice for my big purchase for Geek Squad assistant or for warranty for one year. Well I decided to get Geek Squad for several reasons. Here's a few of them Geek Squad is the foundation of me setting up my laptop. Before I have to worry about dropping it or having it get water spilled on it I feel I need definitely tech support much more times that I will need to worry about a warranty knock on wood! They really helped me coming out the gate to work with my laptop immediately! I'm very happy with the service I'm very happy on how fast they worked and their professionalism! This was definitely worth my money!

Extremely helpful, the guy that helped me was very nice. Completely understood where I was coming from and broke everything down for me so I could understand. I’m not very tech so I really appreciated it.

Piece of mind for my new laptop, a good investment just in case!

The agents are fantastic. Really helped me when i needed them most.

I got the three year deal when I bought my last computer. I buy all my electronics, tv, sound systems, computers, software, etc. from Best Buy because they always have the latest technology at a competitive price but service after the sale is key because I am not techy in any way. I just enjoy it. Geek Squad definitely is the key to Best Buy products working for you. If you need help setting something up, installing something, troubleshooting, etc. they are there ready to help you however you need it. Bringing Geek Squad inside the BEST BUY business model was genius. Sets BEST BUY apart from every other electronics store. Get the three year deal. You will never look back and renew it every chance you get.

Tried to redeem warranty and was told my laptop would have to be shipped out and would take about a month before I could see the new one. Probably worth the money and the peace of mind, but keep in mind that any repair will put you out of your device for at least 30 days if it is not an easily repairable device.