Customer Ratings & Reviews

So I bought a laptop for the first time in a long long time. I bought this to just be on the safe side. But I was recommended to buy because it does come in handy when a repair is needed. Geek squad it self has great employees who try to help out as much as possible.

Never used it but I’m sure it’s helpful for those who are new to PC stuff

Always friendly and helpful! I don’t feel like they’re just trying to sell me something, but actually trying to help me find a product that fits my needs.

I like the security of having a warranty and recommend for all electronics

Haven’t had to use it yet, but worth it for those just in case moments

Fortunately, I never had to use it, but I did use it on a cell phone, earlier in the year. Seamless. Also, just having the peace of mind, in case of accidents/clumsiness, is well worth it. Also, even though my credit cards offer similar protection, I feel much more comfortable dealing with the Geek Squad, in person. Side note: at least in the store that I shop at, they are knowledgeable, helpful, and personable

I love this protection plan I have on my HP Chromebook and it was not expensive

Great addition for piece of mind, excellent service

Protection at my fingertips, Geek Squad assisted with "set up", very professional and kind.

I have a toddler and two teenagers so protection plans are a MUST! I have had 2 computers that have either had juice spilled on them or have been stepped on (I know…why was it on the floor?) Took them directly to Geek Squad. No out of pocket cost and if they couldn’t fix it then you get a store credit for the amount you purchased it for. The prices of the protection plans vary based on the type of computer but it’s worth it!

Always a good idea to get this- especially on my new gaming laptop which I was worried about not knowing how to set up.

I purchased the three-year Accidental Geek Squad protection for my new HP spectre laptop. I have not had the need for any repairs as of yet so I'm unable to know how well this will work. Unfortunately, in the three times that I've taken my laptop in, I found the local Geek Squad to be less than personable with interactions. Every service seems to have an additional charge and I completed the set up on my own. Several days later, I received an email inviting me to come in for assistance. When asking specific questions, I did not find Geek Squad members to be very knowledgeable. Truly a disappointment! I wonder if I should've gotten the insurance from HP directly but didn't know about this when I purchased my computer.

Great computer and protection plan. Really worth the money

My service was very very amazing. They did everything they could to help

Great machine. It completely broke the day I bought it. But I got it on an “open box special” for like $300 so I wasn’t mad. The warranty completely fixed the machine and it has worked great since. I got it for my parents. They love it. It is lightning fast. Although they only use it for light browsing and email and printing documents.

This I bought for myself. I'm handicapped and my vision is poor. I tell everyone I'm the most electronically challenged person on earth. I figured it would be in my best interest to get protection in case something goes wrong with my new laptop!!

Good service for setting up my TV a couple of years ago but to expensive for me as I onlyvused it one time after that for setting up my printer. The membership only knocks off a small percentage for services which doesn't justify the $200 a year fee. I would have saved more by just paying the full price. Also when I tried to set up appointment for my printer set up by phone I was on hold for 45 minutes before I gave up.

i almost always purchase this on high dollar purchases. only needed it once for a vr headset and i was taken care of within a day.

The longer warranty’s always are the best to me and works the best

I have a new computer with an upgraded OS. The Geek Squad service has been a life saver in making sure my transition and learning curve went smoothly. They have helped me several times from installing new software, compatibility issues between devices, and just getting things running right! I think I will always have a total tech plan with them, it's like having your own personal IT consultant! Good job, Best Buy and Geek Squad!