Customer Ratings & Reviews

It is an excellent laptop and has excellent service. The laptop was delivered quickly and with due care. The staff was also very supportive and careful.

Needed help with my computer and the staff was quick and reliable

Necessary for item I purchased a. It is a complementary item to help avoid unnecessary anguish if item is dammaged.

I came with uncertainties regarding my returned product and was greeted with insight on both my product and in-depth details about geek squad product coverages that ended up saving me hundreds just for becoming a member. Highly-recommend their services

Staff was amazing with there recommendations for my new laptop

it is a good service and although i did not need the service i was very pleased

The Geek Squad explained all of the available services to me for my devices and encourage me to call them anytime I need assistance. They even took my old Laptop and disposed of it properly. The other company failed me and had lost my Laptop. I was angry. Finally when they found it I brought it to the Geek Squad and they took great care of me professionally,

Always good to have extra insurance on electronics. But overall is a great laptop. Love it

I was immediately guided to a knowledgeable and friendly staff member to buy my new Dell laptop.

I had an issue with a computer I just bought 6 months ago from Best Buy... they were great, made an appointment, they assessed it.... determined it was a hardware issue, shipped it back to the manufacturer... the manufacturer fixed the problem and had it back to Geek Squad in about a week. They tested the computer before I picked it up... When I got it home everything worked like a brand new computer, no more problems... Geek Squad rocks

I'm extremely pleased with my purchase, I've always liked Best Buy

This Protection Plan just makes sense for us to have. I love the new laptop computer and I need to keep it working. Since the computer is a laptop, it is constantly "on the move" around the house. I love my wife, however, she is accident prone (and she freely admits it!) and we have a bit of a rambunctious pooch, so accidents can happen. Therefore it made sense to get this Protection Plan with our new and constantly used laptop computer!

We ALWAYS purchase an extended warranty on all of our electronics we purchase at Best Buy. Over the years we have had to use them a couple of times and the Geek Squad has been amazing! Always helpful! I highly recommend!

Great service! I had just bought a new device and within a bought a week of use it stopped working. apart from some confusion in communication at one point, the service was great. My computer was returned and was working again with no issues. All the personnel that I interacted with were friendly, knowledgable and helpful.

So far, I haven't use it yet, but it's good to have just if case something happens

I love Geek squad they’re very talented and knowledgeable employees. I’ve been thinking about upgrading my memory storage on my laptop and bringing it to them. Also gives me a lot of peace of mind knowing they can help me out with any issue I have if I need them.

Probably the best purchase I've made from Best Buy. When my last laptop had an issue past the factory warranty date, this insurance plan got me fully reimbursed for the price, which allowed me to buy my new laptop.

No better team to have behind your back will help with anything you need

I have always purchased geek squad protection with all my best buy purchases, it has come in very handy with tricky situations that i otherwise would not be able to handle.

Have not used the Geek Service Quad, but for the cost of the item it made sense to purchase. It’s a just in case purchase.