Customer Ratings & Reviews

You never know when life throws you curve balls, It's always great to protect your investments. I haven't had to use my geek squad yet but its nice to know I have coverage.

Love the Geek Squad! Always knowledgeable and helpful. One of the best things about Best Buy is the Geek Squad

Love having the geek squad! Everything I open from Best Buy, is covered by geek squad, they go above & beyond to help in any situation that may arise.

I had to replace my laptop 6 months after purchase. However, once my laptop was replaced, Best Buy canceled my 3 year plan, So, instead of honoring the remaining 2 1/2 years by applying it to the new replacement, if I still wanted coverage, I would have to now purchase the Totaltech plan. So, this means that if I get coverage for the new laptop, then in a 6 month span, I will have now basically purchased TWO plans for ONE laptop. This makes the Geek Squad plan worthless and costly, since the manufacturer's warranty would've covered the cost WITHOUT any additional coverage. Hopefully Best Best can make some adjustments to their replacement policy.

Replaced a few things .easy no hassle and almost always in store same day.

I always get the Best Buy warranty for expensive purchases. They honor what they say they are going to cover and as a matter of fact there have been quite a few instances that I had my products replaced with a NEW product instead of repairs (easier to replace than repair).

If you buy something that is valuable you have to get protection so you wont have to worry about breaking it and having to buy a new one at the same price again. This is much needed if you know you will have regrets if your device accidentally breaks.

Geek squad has always taken care of any issues I’ve had with my products purchased through them. Would recommend this service on any major purchase.

I would recommend purchasing a protection plan when offered. You never know when issues will arise and it does save you money. I purchased the plan for my laptop and it saved me from having to buy another power cord.

Geek squad has always been an excellent help in the past. I haven't needed it on this purchase though.

I always get the accidental warranty when it comes to something that is over 500 dollars. Best Buy has replaced many things I have spilled on and various tablets I have broken over the years.

These policies have stood me in good stead with other computers I've bought from Best Buy. I wouldn't leave the store without one.

This laptop is very easy for setup. I love this laptop. I use it for my DJ business

Guys where awesome on the geek squad attentive service all in when I needed to do my service on the lap top on general … super duper service!!!

This computer i bought is great. I had issues with it after accidently dropping it. They resolved my issue here in Duluth Minnesota USA and i have an awesome and amazing product as if nothing ever happened!!

I almost always buy the product protection even though I have the TPP from Geek Squad. You never know, especially with grandkids around when they might spill something or accidentally (hopefully never happens) they drop something on my laptop which is what is covered.

great service excelent service answered and helped with all my needs

I have not used this service for the new Chromebook, but I also have the same plan for my 2-year old laptop. Geek Squad replaced cracked screen last year and a bad power port on the laptop this year under the plan.

Easy add on warranty by GreeKSquad to secure your laptop from unknown issues. The price for the warranty was affordable. thanks

They give me the run around and take so long or have to pay for certain things you though they we're covered