Customer Ratings & Reviews

Even though I haven't needed to ask anything of the Geek Squad yet it's nice to know they are there and ready to help me if and when I need them!

Best Buy geek squad service so good, if you buy expensive items, should be purchase protection service

Great service at my local best buy. They are quick usually while you are waiting. Very patient with old people trying to learn. Great team .

I can use my laptop knowing that I have protection with it. I leave my home without any worries.

Mac book pro hard drive crashed, geek Squad saved the day! all data recovered. They were very accommodating. No- brainer get the protection.

Luckily haven’t had to use this but great to have peace of mind with a 10th grade boy!

The agent help me out with all my electronics when ever I had difficulty, they are fast and easily understandable.

Super excited to have added this plan onto the ACER computer we got. Hoping it’ll help with peace of mind especially with young kids around.

I'm sincerely happy I purchased this item, it will come in handy and the Geek Squad at Bestbuys is the best

this is great. accidents happens so have this service is a peaceful guarantee

Geek squad does a great job diagnosing and working on the computers purchased from Best Buy.

Best protection plans in the market best buy always aim to keep their costumers happy

I purchased this when I purchased my laptop thinking I was covered if I needed assistance with anything. Boy was I wrong. I purchased dual screens to connect to the laptop and kept getting a "no power" message. I took the dual monitors and the laptop in to get assistance just to make sure it wasn't the laptop which I JUST purchased from them and was told I had to pay $40.00 for them to help me. Long story short, I was told that what I paid for only covered things such as the laptop not working, damaged etc. and even then, if it had to be sent out, it could take weeks to get it back. The technician still tried to help but his attitude said he didn't want to. Then he suggested that I purchase a power block with at least 40 watts, I purchased a power block at 60 watts and still have no resolution. I'm considering cancelling, it's just not worth it if I can't get simple assistance.

For the new tech and expensive stuff, I always add the protection. Really worth it when the worst happens.

Have used the geek squad warranty a couple of times. No hassle to repair or replace items.

it's great to have the protection they provide excellent service

FOR A COMPUTER IT IS WORTH THE PROTECTION. SAVED ME HUNDREDS ON MY DESKTOP THAT I GOT IT FOR LAST TIME.

FOR A COMPUTER IT IS WORTH THE PROTECTION. SAVED ME HUNDREDS ON MY DESKTOP THAT I GOT IT FOR LAST TIME.

Because nothing protects you like Mayhem. But even Mayhem needs protection. And that's why you buy this service.

They have helped a lot not bad somewhat ok!!!!!!!!