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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 11952 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

93%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 286 Showing 5,701-5,720 of 11,952 reviews
  • Rated 5 out of 5 stars

    Geek Squad Protection for Our Computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The purchase went well and it is good to know that our computer purchase will be protected for three years.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Helpful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very helpful warranty for the laptop due to the accidental damage part of it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents helped me to fix and issue I was having with my laptop. They had great and efficient service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Plan

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great plan, especially for parents with Kids and/or pets. Definitely worth if the product will be around them.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Better safe than sorry

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve never had to use Geek Squad but I wouldn’t purchase electronics without it. I trust Best Buy and having this protection makes me feel better.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Tried to use it, cannot see any value.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased the 3-year warranty on a laptop. The display started doing some odd things. Since it didn’t do it for them they said they weren’t sure what it was. Apparently if I had paid for their membership they would have run diagnostics for free. If there turns out to be an issue with the display or the graphics card, they do not fix it in house. They would have to ship it off and it could take weeks to get back. I should have purchased the manufacturers extended warranty instead.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Christmas Day

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My daughter is enjoying her laptop. Got on a featured deal.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good peace of mind

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent coverage for your peace of mind,Always good to know if ANYTHING happens they have U covered.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A must have!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad protection Is always good to have for the just in case! I always get it with the product that recommend it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    It's great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's great It's Great It's great It's Great It's great It's Great

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Customer Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad protection is a must. They provide excellent customer service on the phone and in the store.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Support

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I appreciate the comfort knowing that this support system is in place.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great protection

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've always have the geek squad protection and have never had any problems with it. The agents have been real helpful.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Probably good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I think it's good... i bought it for if I'll need it. I felt with geek squad in the past and it was a good experience.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    So worth it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don't know what I would have done without it. My 1st to Asus broke. Geek squad made everthing ok and I now have a new Dell computer. Thanks geek squad

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Ask a lot of questions

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ask questions to make sure that this actually covers what they say it will.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice added protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I highly recommend getting the extra protection for electronic products. It covers what the manufacturer will not. A small price for piece of mind.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good services

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Used Greek squad in the past. It’s good to have this type of company along with the insurance for a piece of mine

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Don’t like your sppt system

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek squad was good and did everything right the first time and were polite

    I would recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Thanks for your positive comments! We always love to hear about a job well done. It was a pleasure to help you out and we look forward to seeing you again!

  • Rated 5 out of 5 stars

    GREAT

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would highly recommend this just in case something happens to your device. Accidents do happen.

    I would recommend this to a friend