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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 12001 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

93%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 489 Showing 9,761-9,780 of 12,001 reviews
  • Rated 5 out of 5 stars

    No idea

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never used it.. no idea - didn’t know I had it....

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Hope I don't need

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hope I don't need, but glad I will have if needed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I always get the feel squad warranty, highly recommend

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Extended Warranty! Thanks

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Real warranty from Best But... Best warranty ever!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Helped a bunch no questions asked! Highly recommended

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did an amazing job! Super fast. Thank you guys so much

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    good service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I always use geek squad protection for all my devices

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Greek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    3-Year Accidental Geek Squad Protection i loved it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great converge

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The warranty makes life so much easier wth this plan.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    HORRIBLE. Worst customer service ever

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If your device needs to go out for repair, refuse! You may wait weeks before hearing anything. The auto repair status is basically about shipping. And when something about the repair does happen, they don't update it. And don't expect any real repair agent to talk with you. Sadly, after hours of automation and waiting, you will get a friendly person on the phone, but they know nothing different from what you see online. The horrible lack of communication is one of the worse I've ever encountered. No way to escalate. No way to talk to someone who actually knows anything about your specific repair. Hopefully we will hear about our repair soon. And once we get our device back, I will let the local manager know and demand a full refund. And I might never buy another product from Best Buy. Really sad, I used to love Best Buy. Those days are gone.

    No, I would not recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      We appreciate that you took the time to share your feedback with us. We’re always looking for new ways to expand and improve the services that we offer, and it is vital that we hear real comments from customers like you. We’d like to sincerely apologize for any inconvenience, delay, or burden you may have faced. We hope you give us another opportunity to better serve you in the future.

  • Rated 5 out of 5 stars

    Protection at its best!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No matter what happens we know that our computers are protected at all times.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great for the unexpected and kids electronics!!!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    3 yr accidental coverage

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    3 yr accidental coverage is essential for me since I travel often with a laptop.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    We like this.

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We always get good help when we call with a computer issue.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ez

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love that I will always have theee support no matter what

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very ex

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They helped me and gave me no Problem at all very helpful

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never go wrong with Best Buy Geek squad protection

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice little package to help

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We got it since I can be accident prone. We thought the price wasn't that steep.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    nice computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this computer my 11 year old loves...very easy to set up

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    :-)

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was good but it expired and that's when I needed it.

    I would recommend this to a friend