Customer Ratings & Reviews

Felt like I received great customer service, attention and knowledge from the representative that assisted me. Don't call during off hours or you might get routed to a call center in the Phillipines. The state-side technicians are worth their weight in gold.

Can't review as I have not had to use this since purchasing laptop. Previous experience with Geek Squad was positive.

I purchased a laptop for my granddaughter that's 7 years old purchased the protection warranty Laptop screen cracked Geek squad replaced it with a new one

I will always recommend to purchase the geek squad service in all electronics, you will never know when you will need it

Great easy and worth it to get with every product you get better save than sorry.

[Employee of bestbuy] I think this is for Geek Squad Protection. I'd that is correct, then u highly recommend it. It has proven very beneficial to me!

Daughters computer has been broken and fixed twice and we still have a year left on the warranty. This is a must for kids electronics.

Ended up returning, but would recommend if you want peace of mind.

I haven’t had to use this yet. I’ve heard from family and friends that it’s awesome.

They are fantastic and can definitely trust in them to make sure my equipment is working great and secure.

Works great for work. Quick reboot. Battery life is good charges quickly.

Was able to get my computer serviced for free! Saved me lots of money

Love this was added to my computer. I did not need to use it, but there's something would've happened, its nice to know im covered

They helped me get a new computer, i accidently spilled coffee on my MSI Stealth and got close to 2,000 back for a new computer

When my laptop had some issues, I could just return it get a better one with paying the difference. The first branch I visit did not honor this warranty, so I had to visit another one. It’s worth it but there could be some branches which try not to honor this.

This is an always needed item for any of the laptop purchases that I do since they cover everything including accidental spills.

Very helpful and respectful ! Helped me and suggested warranty on the item !

Transferring all my data and getting my new laptop fully functioning within just a day was fantastic! They did a thorough job and quick help when we had to make one adjustment. love the Geek Squad!

Love geek squad. Feel better knowing my product is protected.

So far the money I have spent has saved me a bunch of money. The only negative is during the pandemic getting service with out waiting a lot of time has been difficult. Also it is very difficult to schedule any time without waiting 1 week or longer. If you need help now it is almost unheard of. So this has been a problem.