Customer Ratings & Reviews

I have not had to use this on my most recent purchases but I have used them before. The Geek squad is very professional and helps you in a timely manner.

I have used the service for my laptop screen cracked hinges a couple of time with $0 payments

Got this protection plan for my laptop but did not end up needinf it but better safe than sorry.

This thing blew me away it’s literally a desktop in your palms

the agents moounted my tv and conected all of it. TThey are the best and most preofessional people in the industrey. they usually on time and will call before coming to your house.the agents moounted my tv and conected all of it. TThey are the best and most preofessional people in the industrey. they usually on time and will call before coming to your house.the agents moounted my tv and conected all of it. TThey are the best and most preofessional people in the industrey. they usually on time and will call before coming to your house.

Heck yeah I would definitely buy again! You just never know what is going to happen with new electronics! Peace of mind is priceless! Okay well maybe it does have a price! But it’s worth it!

Good service when it comes to electronics love the helpfulness

Always purchase a protection plan, especially when you buy for children anything can happen.

Great purchase will search for similar in the future

Versatile between laptop and tablet. Awesome touch screen.

Nice Lenovo laptop with a touch screen and paid 2-year accidental Geek Squad Protection, my daughter is enjoying the features. And she said I should give the product 4 stars in the review. The free digital Trendmicro internet security that came with the laptop has not been installed up till now. I called Bestbuy and they referred me to the Trendmicro Geeksquad team and yet no solution from their instruction. They initially told me that they would prefer to come to my home to fix it, which would come with additional pay, so opted out. I want to say that this accompanied digital internet security is not free as Best Buy claimed if not let them install it for me rather than deceiving me.

Allow me to preface by stating that I'm disabled, I don't drive, and I don't have a person that can take me to Best Buy. Upon calling Geek Squad, since my new Chromebook has been defective since day one, the representative instructed me that I'd have to come in. I explained to him that I couldn't do that. He then offered to have someone come over for an extra $150 (ballpark). That's about all I have to say about that.

Everyone was very kind and gave me the best customer service possible for my devices!

I needed the protection for my grandson. I don’t trust the internet.

Good peace of mind knowing your taken care of nice people

Love the shop and what they offer. Staff is quality also. Always offer to help and guide.

I love having the Geek Squad help me when I need it. They are all so friendly.

Great...store reps all made sure I was comfortable with my purchase

Necessary because is for my grandkid. He is 10 year old.

Haven’t used it yet but just knowing that if anything were to happen it would be covered is nice to know