Customer Ratings & Reviews

The agents sent out my laptop to be fixed, but as it was going to be more expensive to repair than was worth it, I was refunded for my laptop instead.

I got this for my son's school Chromebook. His first one broke while in a padded and hardcase/shell just from falling off a desk. We used this service and got a decent amount back towards a new one. Did take over a week to get analysis completed and get my refund, so that was a challenge. It ouke be noce if BestBuy figured out how to speed that up.

Who can ever predict what can happen when you are using your computer in several different settings? I never imagined that the accident that rendered my computer inoperable and unrepairable would happen, but when it did, not only did I have the assurance that the computer would be repaired if it could by the highest level of repairmanship, but that it would be replaced if for some reason it was unrepairable.

Was only able to use it once..but was fast and was able to get laptop fixed..

I purchased a laptop which i am glad i purchased this protect plan with my purchase. I wasn't stressed or overall with the laptop once it's was damaged. I was notified through the process for the repair. the laptop wasn't going to be repaired unfortunately but i did receive a store gift card with my refund for the laptop and protection plan . Overall good buy i recommend always purchase a plan just in case

This works perfect for office use. I enjoy using it for everyday online as well.

I got my protection plan, to ensure that I am able to have my products protected and get the right level of support. I have leveraged Geek Squad (GS) on numerous occasions and this has been a great addition to having my products and knowing I can count on GS to always be there. Their customer service is great and using them is seamless when associated to my account.

I got my protection plan, to ensure that I am able to have my products protected and get the right level of support. I have leveraged Geek Squad (GS) on numerous occasions and this has been a great addition to having my products and knowing I can count on GS to always be there. Their customer service is great and using them is seamless when associated to my account.

I absolutely love my accident policy with the Geek Squad! I have two teenage boys and accidents happen. It is wonderful to be able to drop it off and not stress about when things get broken. They have been very polite and easy to work with. For the most recent repair the service center sent it back two times with issues remaining, but the local store was great to work with and made it as pleasant as possible.

just in case the Geek Squad has you covered for accidental spills, drops, cracked screens, or life's curveball.

Every time I do it, It feels like a huge investment to buy Geek Squad service. But since I use my devices until they become unusable, it's been worth it. This is now at least laptop #4 with a service plan, and I haven't regretted it yet! Especially since it covers more than just this 1 computer. I've been able to cover other devices as well! I am sure it's more than paid for itself over time.

They fixed the issue with the port from my laptop.

The agents fix my Apple Watch and they are so patient and efficient.

The agent happily helped detect the damage to my laptop and sent it in for maintenance. Was very helpful and knowledgeable on my protection plan.

I highly recommend that you get extra protection from Geek Squad/Best Buy for your electronics and computers including tablets. You never know what may come about with your electronics and computers and tablets. This particular protection plan is just what I needed because I had a laptop that went bad after 3 months of purchase date. They took the quality time to fix it and I saved big bucks. Don't take it for granted I highly recommend that everyone have a protection plan. Geek Squad agent is awesome and helped me throughout the repair process.

I should of purchased the 5 year plan instead of 2 years.

This protection is perfect because you're covered when you have an accident. I bought this computer for the shop and the guys aren't always the most careful. I knew it would come in handy eventually.

The staff worked on my laptop To see if it had been compromised due to malware. Great job. Very knowledgeable.

Bought a laptop, they sent it with OnTrac, and I was home all day waiting for the package, but no one rang the bell. I kept checking on the tracking and it said out for delivery, so I kept waiting, until midnight it still shows out for delivery, so I waited until the next day, still nothing came. I contacted customer service, they told me it was delivered yesterday and showed me a picture of the package sitting wide open on my patio stairs, go figure. 2 months later, the tracking on the site still shows out for delivery. They refused to refund, but also canceled the subscription stuff that came with the laptop, like what? Nothing I can do. Shame business, don't buy from them ever again!

This is a great Service that helps you with any troubles that you may inquire. I also have two children that get a hold of everything so I was able to get the two-year warranty on my computer and if anything goes wrong, they will repair it for me at no cost. I would highly recommend this.