Customer Ratings & Reviews

Purchased the 3 year accidental damage plan due to granddaughter using the Chromebook for school work and you never know what might happen to electronics. At least with the coverage, you have some help if an accident does happen and damages the computer.

Purchased for our grandsons computer that we bought fir him to use with virtual school. Wanted to make sure that he had a backup in case there was something that went wrong with his machine. Added peace of mind for us, him and the machine too.

Hopefully, I’ll never need this but the plan is diverse in its protections, especially for laptops that will be moved around a lot.

The protection plan saved me when the warranty on the device expired and it broke suddenly, allowing me to purchase a new one at no cost.

I usually buy electronics and do not add this service but it was recommended by one of the agents so I got it....and little did I know a couple months before it expired I was going to need it.

There are certain things I buy the geek squad protection on - and it's usually on the expensive ones. Worth it to me for being a klutz and with small children who can damage anything at the blink of an eye.

I've had Geek Squad Protection before and I have never had an issue, will continue to add this to my devices.

Im very greatful i got the protection warrenty as well. You never know when accidents will happen. It covers malfunction hardware, spills, broken screens, drops and if it gets lost.

You never know when life throws you curve balls, It's always great to protect your investments. I haven't had to use my geek squad yet but its nice to know I have coverage.

Always recommend the Geek Squad Protection. It has really been beneficial in some cases with appliances and computers over the years.

I had to replace my laptop 6 months after purchase. However, once my laptop was replaced, Best Buy canceled my 3 year plan, So, instead of honoring the remaining 2 1/2 years by applying it to the new replacement, if I still wanted coverage, I would have to now purchase the Totaltech plan. So, this means that if I get coverage for the new laptop, then in a 6 month span, I will have now basically purchased TWO plans for ONE laptop. This makes the Geek Squad plan worthless and costly, since the manufacturer's warranty would've covered the cost WITHOUT any additional coverage. Hopefully Best Best can make some adjustments to their replacement policy.

Geek Squad Protection plans are worth every penny. You get great service and tech are very understanding

Haven't needed it yet but glad to have it if I do.

This was a gift for my daughter for school work and it works amazing. Haven’t had any problems and if I had any questions geek squad was ready to help

We purchased this along with the laptop. We are thankful to be able to give the gift of peace of mind along with the laptop.

I like that it provides a variety of protection at a pretty decent value: especially IF I don't have to pay a deductible should anything happen. I don't think it covers loss/theft. and it doesn't cover animal urine ( interesting note in the T&C) I don't have pets but might be important for someone w dogs/cats/nervous hamsters.

Nothing may happen but at least you know if they can't fix it you get value still

Gives me piece of mind knowing my laptop is covered

Haven't used it yet, but better off knowing i have some protection for my computer

Felt like I received great customer service, attention and knowledge from the representative that assisted me. Don't call during off hours or you might get routed to a call center in the Phillipines. The state-side technicians are worth their weight in gold.