Customer Ratings & Reviews

This laptop is perfect for what i use it for would recommend it

It's always easy doingv everything with BestBuy. From online shopping, picking up in-store. To walking in to troubleshoot your device.

Easy to use, lightweight, works great, love it, I would buy again

Great customer service and support, never had a problem with geek squad

Helped me get a great deal for an awesome product. The protection plan was worth it.

Bought for my boyfriend for his birthday to cover laptop purchase. Our son accidentally wet it and was able to replace laptop. Then when replaced I purchased again to cover 2nd purchase.

Glad to know that i can being laptop in for practically anything. Feels secure that i can have laptop repaired at no additional cost.

When I told them I didn't need the membership because my company has IT and it's a company computer, they didn't seem to want to take no for an answer. They kept sending new people to talk to me about why the membership will save me money in the long run, so I agreed to it. I don't need it and wish I didn't agree to give them $200 for the membership. Then I just needed them to install the newest Windows update, they didn't tell me that would cost me another $100 and it took them 4 or so days to install a Windows update.

A must for laptop, never know what could happen to a laptop hardware system or software.

My ice maker was making noises and no ice cubes were coming out, but the Geek Squad repaired it and still working fine ever since.

Wonderful protection plan, my computer died and i hadn't had my computer for quite a year. Called the geek squad they triuble shooted the problem and in 2 weeks it was up and running like new.

Haven’t had to use the Geek Squad and hopefully don’t have to, but at ease knowing they are there for us

I have yet to need to use my warrenty but if I do I have confidence Geek Squad will make good on there end.

I believe that buying a warranty for a computer is a wise decision to protect our devices.

Waited for 40 mins to be assisted but they just ask for it to be returned

The computer has been perfect. Battery life is amazing too!

This is my first hp experience and I am loving it. The screen touch and display is very good. I love the fact that I got it in a very affordable price and got the quality I wanted.

it provides you with great protection. it got a laptop 2 years ago and bought this extended services. I got a credit for the full amount of the product price because it has issues and I was able to upgrades to a new laptop.

Great service! Quick expertise. Never had any issues.

Awesome I usually never buy because I'm usually careful with my stuff but it did come in handy when the screen broke