Customer Ratings & Reviews

It's been worth price in the past for other purchases.

Easy to contact for all tech related things and issues

I had a complicated situation by buying online and not exactly knowing all of the ins and outs of what I purchased. When I went into the store, Eric was so helpful and got me all straightened out. He explained everything to me and set up my computers.

Buying a Chromebook for a middle-school child is a must and the protection was a no brainer - already made use of it when she dropped it down our staircase and the touch-screen sensitivity was gone. Brought the Chromebook in for repair, took a little longer than anticipated but she did a decent number on the item. Got it back in perfect shape, like new. Well worth the extra cash up front.

The only time I've ever had to use this service has resulted in a wonderful experience. Geek Squad made it super easy to get my laptop repaired. The manufacturer was so hard to deal with, so I called Geek Squad and they took the burden off of my shoulders and made things right, and the associates I spoke with were patient and were able to provide me with all the information I needed.

The only time I've ever had to use this service has resulted in a wonderful experience. Geek Squad made it super easy to get my laptop repaired. The manufacturer was so hard to deal with, so I called Geek Squad and they took the burden off of my shoulders and made things right, and the associates I spoke with were patient and were able to provide me with all the information I needed.

I bought this to go with my computer because I want extra protection in case something happens

It is an excellent laptop and has excellent service. The laptop was delivered quickly and with due care. The staff was also very supportive and careful.

I haven’t had to have geek squad fix the laptop I purchased but I have had them fix my old iPod touch years ago and I really loved how well they communicated with me and kept me updated!

Excellent for my online lessons! Easy to start and use.

I have always had great experiences and always left. Happy with whatever the problem was taking care of. they are very friendly and do everything in their power to make sure that they fix whatever the problem is.

Thank you for the amazing job you do every day. You are an important part of the team. You helped me with the right choice on the Alienware laptop and I have enjoyed it since last year October

I know I have posted these Best Buy protection plans reviews on here several times, so I won't keep saying the same thing. Bottom line, the easiest and hassle free protection plan in my opinion there is that we have used. I would recommend to anyone that doesn't have the money to go out and replace anything at anytime over say $150 of electronics or appliance's. Bottom line.

Just for protection for at least the first year in case something accidentally happens.

Have not used the Geek Service Quad, but for the cost of the item it made sense to purchase. It’s a just in case purchase.

I had locked up my laptop, trying to download a program that I didn't realize wasn't compatible with what my computer was meant for..they took it right away and I picked it up the next day

So far so good. Runs smooth. I’m not very computer friendly but I’ve managed to get through.

Great staff very knowledgeable on how to take anything in and out of your house without damaging anything. Ive spent iver $150k on everything there and always a please doing business with them. Fast delivery time as well.

Best Buy has a great geek squad. When my iPhone X got stuck in a boot loop, they tried to resolve the issue for me first. When that led to a dead end, the replaced it with a replica model & told me to come back if there were any issues with the new phone. The team was nice & patient, they even made me feel comfortable having been there for nearly two & a half hours.

This is my tweens first laptop. I love her dearly but she is kind of clumsy. Knowing we have insurance to protect her laptop from unforeseen circumstances and mechanical failure. I trust the Geek Squad to provide professional service under all the calamities that might befall this machine! It is worth every penny to buy this coverage.