Customer Ratings & Reviews

Does not cover accessories like if charger stops working

Hope I don't need the help. But bought a protective package for my kids college computer

Peace of mind for this parent! College bound kid!!

Having protection for college student us essential just in case some thing go wrong

I have not had any viruses so I assume it works fine.

i bought this service for the product i bought for my nephew

This is a new computer so we have not had to use it yet.

Geek Squad recommendation on Operating System Software was spot on & saved me money.

Got this accidental protection for my laptops and it is great.

Good deal, good coverage. Hope that i never have to use it.

Agent at North Fayette Pittsburgh was not knowledgeable at all. Took my laptop andcsent to service center when laptop was still under manufacturer warranty. Now they want to charge for the service. Have bern trying to contact Geek Squad manager for over a month. Left voicemail, 2 messages, and an email. Still no response.

there are always there to listen to you and ready to getting the problem solved asap

We used our geek squad protection for a dropped laptop. They were unable to fix it so they gave us the full purchase price of the laptop, per the warranty agreement. However, they had the laptop for over 4 weeks before determining they couldn't fix it.

They are very helpful and informative tgfh tv gfguffg ugh uggy

The geek squad helped me sync my new computer to my new computer

I have not had to use it yet. But nice to have if my laptop stops working correctly

Wonderful warranty and coverage of product! Always get warranty!

We have been VERY DISAPPOINTED with this service and will never purchase it again. My son has a computer that we got the 3-year protection plan on. My son was having issues with the computer; so he called to set up an appointment with Geek Squad. The Geek Squad told him that his problem was not their problem; as they said that it sounded like a software issue, and he would be charged a diagnostic fee for them to look at it. My son called a competitor and was told to bring it in for a diagnostic look for half the price. They diagnosed the issue to be a hardware issue; so after paying a diagnostic fee, my son had to bring the computer back to Geek Squad to get fixed. Maybe they should have looked at it in the first place without charging a fee to see if it was their problem or not?

Hopefully it's worth the cost, should be, spent $300 on it.

For years I have solely bought computers for myself and my family at Best Buy (well over a dozen) thinking I was purchasing good support. I have always purchased the extended warranty because I thought for $330 I was getting good protection. I just used it for the first time and now understand how little they will do for a longstanding customer. My computer did an update and got stuck. They did a diagnostic and said nothing is wrong with the hardware - goodbye. It is up to me to figure out how to get it going again. Wow! Not only will I never buy another warranty from Best Buy, but I will never buy another product from Best Buy. My illusion of the service the provide is gone.