Customer Ratings & Reviews

Really helps knowing if some accident happens and it breaks you are taken care of! Don’t have to go spend a lot of money on a new one

Returned a very expensive HP Spectre. Ultra book. Within 48hours the response was a full replacement was needed. They put in an order for a replacement which has to be shipped in as the store was out of stock. definitely take out the extra protection plans. Appreciate the reasonable response time.

I have not used my accidental protection yet. I figure if I have any device issues I will.

Nothing may happen but at least you know if they can't fix it you get value still

Haven't used it yet, but better off knowing i have some protection for my computer

The agents did everything when I bought my laptop for college. They still take good care of my baby as I progress towards graduation. If you spend all that money investing in your gear, why not invest in the maintenance?

Comforting to know that I have the security and expertise of a knowledgeable team as I am not very familiar with computers. I had an issue and brought my computer to the team and it was addressed quickly and problem fixed immediately.

My 11 year old grandson loves this computer. It is his first and he enjoys it. It does everything he needs it to do for school.

[Employee of bestbuy] I think this is for Geek Squad Protection. I'd that is correct, then u highly recommend it. It has proven very beneficial to me!

The in-store reps were amazing and very helpful, but my overall Geek Squad service experience was frustrating. My laptop repair took much longer than expected, and I ended up having to contact corporate to get clear answers and updates. I appreciate the kindness and professionalism of the store team, but the process itself definitely needs improvement.

Have always had excellent service when needed. Much easier tonuse geek squad then any other protection plan out there

I decided a long time ago that I don't need to know HOW to work on my electronics; just hire a professional. Geek Squad is super convenient and they are always very knowledgeable. The Family Plan is the way to go to get more bang for the buck.

The benifits are really there!!! I broke my phone and I'm sure that happened but I am so happy I had insurance on it because all I had to do was to pay the deductible and I got a new phone. $50 deductible is all I had to pay for a new phone. I would never buy an electronic product without

Every time on go in to speak with someone at geek squad they are always very helpful and always now what to do. Great Service

It is a great feeling to know that your product is covered for accidental damage.

I was able to get my laptop replaced quickly prior to the corona virus situation got worse. I dropped my laptop less than a week after I purchased it and shattered it and I was covered immediately

They have your back when you run into accidental damaged. They always try to resolve your issue without playing 100 questions and the staff has great customer service.

I havent had to use this feature yet, but i am glad i purchased this for an extra ease of mind.

Daughters computer has been broken and fixed twice and we still have a year left on the warranty. This is a must for kids electronics.

Haven't needed it yet but glad to have it if I do.