Customer Ratings & Reviews

I havent had to use this as of now but cant wait to se how it all plays out

I recommend getting this if you're buying expensive electronics. I bought this with my Razer Blade 15 laptop, which cost $2000. I was skeptical to get this at first, but I did anyway. After a year, my laptop develop 1 dead pixel. Geek Squad didn't agree to repair it because they would onlydo it if there are at least 3 dead pixels. I sent my laptop to Razer. It came back with the issue fixed, but now with a trackpad issue. I brought it to Geek Squad again, but this time, somehow the system doesn't let them send out my laptop for repair. I believe it was because they didn't have the replacement parts from Razer. So they gave me a full refund of the laptop. Although I was unhappy at first that they weren't able to repair my laptop (due to it being Razer), I was happy to get a full refund. Now I can use that to buy another laptop. And I would get this Geek Squad protection again.

So far so good. I had to have computer repaired and was done at no cost to me. Also-they sent me a new cord for free.

Love having the security that purchasing the Geek Squad protection plan provides

I purchased this Geek Squad Service, but I have yet to need to use it. Hopefully I won't need it, but is good to have if I do.

We encourage a warranty incase any accidents happen. You never know if you will need it and we are thankful we got this!

Don't have to worry if anything happens to the computer. totally covered

The agent put Webroot on my cellphone, so I would be able to continue to work.

haven't had to use but like the idea that if something unexpected happens the laptop is covered!

Already used once before my 1st year was up. Best Buy took care of everything without any hassle.

Its a good warrantty beats the other companies hands down

Bought a 3 year to make sure my laptop was covered for the long term! Any time ive used this warranty ive had a posotive experience!

Very simple process. Staff is helpful in the trade in process.

Bought for daughter computer for school figured would be worth the money

2 times my son has broken his laptop. The 1st time they gave me my money back right away to make a new purchse since the moel was not available for replacement. The 2nd time they replaced the screen no questions asked. It took about 3 weeks to get it back but it's the crazy holiday season and my kid needed the time without it to learn to take better care of his electronics. Overall, happy mom here!

Best buy warranties are always a good deal, yes they are pricy but they cover what they say they will cover, and it's easy to drop off your laptop for them to fix it, you don't have to mail it anywhere.

Excellent Service by the geek squad team highly recommended

After purchasing HP laptop and an unfortunate accident with it i sought help from the Geek Squad and Regina provided me with the best service i could hope for. She is amazing and professional. She is patient, friendly and courteous at the same time and certainly knows the business very well to get the client the best service possible. I am very happy with the purchase and with the Geek Squad department in general but Regina seems to have all the answers and knows to relieve the client from any concerns. Thank you!

The agent happily helped detect the damage to my laptop and sent it in for maintenance. Was very helpful and knowledgeable on my protection plan.

It's worth the extra money just in case you accidentally spilled something on it