Customer Ratings & Reviews

This is a must have if you're buying fragile electronics like a laptop that you take outside of the home. We have already had to use this plan a couple times and had our laptop repaired with ease. We have also purchased these plans for things like our childs kindle tablet which again was worth the investment.

Great insurance for my new daughter laptop. I hope to not use it anyway.

Definitely need to have this to my product and would like to buy in the future

I haven’t had to have geek squad fix the laptop I purchased but I have had them fix my old iPod touch years ago and I really loved how well they communicated with me and kept me updated!

We paid about $2500 for our laptop with protection. The Geek Squad protection which was about $450 for 3 years, we only had the laptop for less than a year. We got the money back for our device! So, to me we only lost about 1/5 of the total amount I paid in the first place. That is great!

I never check out without the warrenty. Most products I buy, I buy it for my kids. Its easy to set up an appointment and Geek Squad make sure you understand everything and let you know what your options are.

This has been the best laptop I have ever purchased. It is a very fast computer, the touch screen is awesome and I love the fact that it has a number pad on the side of the keyboard. Overall it is a great price for a great product. You won't be disappointed.

Again I hardly had to use this one so but it says the more reviews I write the more chances I have to win but I will look into it and I will see what it entails and go from there

Good service, prompt, fair price, process was painless. Staff seemed eager to help.

I purchased the three-year Accidental Geek Squad protection for my new HP spectre laptop. I have not had the need for any repairs as of yet so I'm unable to know how well this will work. Unfortunately, in the three times that I've taken my laptop in, I found the local Geek Squad to be less than personable with interactions. Every service seems to have an additional charge and I completed the set up on my own. Several days later, I received an email inviting me to come in for assistance. When asking specific questions, I did not find Geek Squad members to be very knowledgeable. Truly a disappointment! I wonder if I should've gotten the insurance from HP directly but didn't know about this when I purchased my computer.

I had an issue with a computer I just bought 6 months ago from Best Buy... they were great, made an appointment, they assessed it.... determined it was a hardware issue, shipped it back to the manufacturer... the manufacturer fixed the problem and had it back to Geek Squad in about a week. They tested the computer before I picked it up... When I got it home everything worked like a brand new computer, no more problems... Geek Squad rocks

I love having the support close to home. I also like that Best Buy keeps my purchase/warranty information on file.

Have a minor issue with my son’s new computer. We were able to schedule a Geek Squad appointment online super easily. It is for the next day so that is convenient since my son needs his computer for college classes.

This Protection Plan just makes sense for us to have. I love the new laptop computer and I need to keep it working. Since the computer is a laptop, it is constantly "on the move" around the house. I love my wife, however, she is accident prone (and she freely admits it!) and we have a bit of a rambunctious pooch, so accidents can happen. Therefore it made sense to get this Protection Plan with our new and constantly used laptop computer!

I absolutely love using geek squad. We have used it for years. It has better services than other stores that deal with electronics. We have kids, so they manage to do the dumbest things, then we have a great opportunity to replace them.

I had locked up my laptop, trying to download a program that I didn't realize wasn't compatible with what my computer was meant for..they took it right away and I picked it up the next day

Thank you for the amazing job you do every day. You are an important part of the team. You helped me with the right choice on the Alienware laptop and I have enjoyed it since last year October

Still working and in good shape. I love it, I recommend you buying this.

Great investment. If I had not purchased it I would have regretted it. I ended up having to bring it in and have it replaced. Geek squad did everything they could for me in a timely manner. Watch out for those gaming laptops they will sucks out your battery life very quickly. Thanks.

Geek Squad always has excellent service. I will likely be continuing my protection on my computer with them as I know they are reliable and great at their jobs.