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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 11817 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

93%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 92 Showing 1,821-1,840 of 11,817 reviews
  • Rated 5 out of 5 stars

    worth the money

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am so happy to have the geek squad protection. I cant even tell you how many times I have used this. It is beyond worth it to have this you never know what tech issues you may run into that you will be assistance with.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    having this protection is bar none we would not buy any product from Best buy without buying any protections I love it my wife loves it my teenager loves it we love protection so I'm so grateful Best buy offers it thanks Best buy

    I would recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Hi Jay. Thanks for your positive feedback! We really appreciate it. I'm the same way and love buying protection for all my products. Hopefully we don't have to use it but the peace of mind is great. If you have any questions, please feel free to reach out by all means!

  • Rated 5 out of 5 stars

    Replacement laptop came in quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great add on! Definitely a must have when your laptop gets delivered to the wrong address!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad has done amazing with past purchases

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I haven’t had to use them yet for my recent purchase, however for pst purchases they have been great!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Protection Plan saved me

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The protection plan saved me when the warranty on the device expired and it broke suddenly, allowing me to purchase a new one at no cost.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My Chromebook

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I loved the assistance that I received when I had to purchase a new Chromebook. They made me feel at ease and made every effort to guarantee my delivery in 2 business days. I have and will continue to purchase my devices from Best Buy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    It's very good option

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad is legit. They'll take care of your electronics. I brought in a laptop and got an upgrade. I would suggest alwaying backing up your data.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The best guarantee

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I will always recommend to purchase the geek squad service in all electronics, you will never know when you will need it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Every time on go in to speak with someone at geek squad they are always very helpful and always now what to do. Great Service

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect First Computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My 11 year old grandson loves this computer. It is his first and he enjoys it. It does everything he needs it to do for school.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent value

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Totally worth the piece of mind. The more complex these devices get, the more ways they have to fail.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Always Good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    While I have not had to use the geek squad on this purchase I have used them quite a bit in the past and their services are great. The only thing I would change is the appointments as they don't always keep to the schedule.

    I would recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Hi Renee. Thanks for connecting with us! We appreciate the feedback as this can help us grow and develop our services in the future. If you have any questions or need any help, please let us know!

  • Rated 5 out of 5 stars

    The best

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am supper excited about the plan and what all it covers, highly recommend it! A mom with kids or fur babies!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Recommend for anyone buying a laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the extended protection offered by Best Buy. I get it every time I buy a laptop. Every time I've had to use it, Geek Squad has been wonderful and repaired every issue. It's paid for itself!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    good policy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the fact that if something happens to it, it is covered. I have not used it yet, but I am going to renew it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    we always buy from best buy when comes to electronics because its the best way to keep them in good shape

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geeky

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    haven't had to use it and hope I never do, but if I do at least I can call upon a geek

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you need them you found them. Quick answer and right away refund or repair

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I added the Geek Squad Protection when I bought a laptop for my 9 yr old son. The laptop only lasted 6 months because he didn't use it carefully. I was pleasantly surprised when Best Buy reimbursed the total amount of what I paid for it because they could not fix it. I recommend this product 100% when buying electronics for a child.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Protect your product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It always a good thing to have insurance so the best way to do it is through best buy

    I would recommend this to a friend