Customer Ratings & Reviews

Haven’t had to use this service yet… but confident that they can help when needed.

It’s a relief to have a coverage plan for my laptop! I’m always in a rush, especially with kids. Thank you Geek Squad for offering this along my laptop purchase!

It's worth getting just in case if anything happens within a year. I just wish the prices weren't as high. I would've gotten more years.

Great item.mmmmmkkkkkiiiiiuyy66665555555556y666666666666777777777777777

I got this for my son's school Chromebook. His first one broke while in a padded and hardcase/shell just from falling off a desk. We used this service and got a decent amount back towards a new one. Did take over a week to get analysis completed and get my refund, so that was a challenge. It ouke be noce if BestBuy figured out how to speed that up.

Great customer service helped answer question explained difference between each laptop i was lookimg at and gave me great information to make my decisions easy

Great customer care, Geek squad continue to inform and keep me updated about my service.

What I like about the geek squad is that it is super easy to install and fast, they help you with many things and it takes away one more worry if something breaks down.

Excellent Service by the geek squad team highly recommended

The comprehensive coverage on the Geek Squad Accidental Damage is excellent! I've purchased it on a couple of laptops (one for a teen) and when we needed it, they turned the repair around quickly. Definitely worth it!

Thankfully, I have yet to need to utilize Geek Squad's amazing services yet and hopefully never will.

The agents are fantastic. Really helped me when i needed them most.

Piece of mind for my new laptop, a good investment just in case!

Geek Squad always helpful, 24/7. Love they can remote in and did issues.

Geek Squad is amazing! Always attentive and knowledgeable. I don't know what I would do without them! Totally worth the money!

Haven't had to use it yet, but will help when issues occur.

Bought a laptop, they sent it with OnTrac, and I was home all day waiting for the package, but no one rang the bell. I kept checking on the tracking and it said out for delivery, so I kept waiting, until midnight it still shows out for delivery, so I waited until the next day, still nothing came. I contacted customer service, they told me it was delivered yesterday and showed me a picture of the package sitting wide open on my patio stairs, go figure. 2 months later, the tracking on the site still shows out for delivery. They refused to refund, but also canceled the subscription stuff that came with the laptop, like what? Nothing I can do. Shame business, don't buy from them ever again!

Always good to have extra protection on any small appliance

Geek squad stands by their warranty. Only thing i dont agree with os 5 days after purchase. The system broke and had to replace the whole system and i had to buy a new warranty for 80$. I feel the 2 year warranty should have transferred to new system. Or should have only had to pay the 5 days prorated to bring it back to 2 years.

Fantastic job and well deserved payment for my device. Thanks.