Customer Ratings & Reviews

The lasts times that I need to use this service, they always want to check the device, even if it's obvious that probably they need to replace the entire product, and this cause that we remain without the product for at least 4 weeks

For those on the go. Break it, drown it, smash it... fixed, replaced

Bought this for a computer that will be used by a college kid

I should have up to a year prior to damage to decide if I want to purchase more Warranty and the whole renewing warranties no longer without telling people years after they purchased a warranty and went to renew it sucks

It's good to purchase insurance for my laptop for protection purposes

Helps for college student on a budget of something happens can be fixed

I attempted to chat with an agent about if my charger for my new laptop (less than 30 days old) was covered and got very snide responses to every question. I was first told it wasn't covered, then repeatedly told to contact the manufacturer, and given incorrect information on best buys return policy. Would be happy to provide screen shots of the conversation .

Good thing to have. Accidents happen... to me all the time.

Super plan that works super easy just go to the store and get ut fix

It helps to have a place to go to have your electric stuff fixed.

Utilized the support several times and each time the problem was solved

always good to have protection program especially if you have kids

I’m having a terrible experience with this computer

I never got to use my one year protection and now I regret it

It a great product work well I would recommend Dell to friends

I havent used it yet, but it looks like it would be a good deal. Should be able to go higher than 3 stars if it is good and i need to use it.

You really can’t buy a computer from Best Buy without this!!!!

Haven't had to use but most times there aren't any hassles using it

I purchase a new Dell laptop and 3 year extended warranty in 11/2020. The hard drive died yesterday. I took made an appointment and took it into Geek Squad yesterday. The guy check it out and basically said, "Yeah, something bad is wrong with this." It's clear that that the hard drive is a goner. He then told me that they're going to have to ship my laptop off to someplace in Kentucky for further evaluation and that it's going to take 4 to 6 WEEKS before we'll know what the diagnosis is. I literally thought the guy was joking. I should have taken my laptop back right then but I didn't. What's the point in buying a 3 year warranty when it takes up to 6 weeks to get a laptop diagnosed. In the meantime, I'm going to have to buy a new laptop because I am a small business owner and cannot be without my computer. What's the point in purchasing a $350 warranty if it takes 4 to 6 weeks just to have my computer diagnosed -- which forces me to purchase a new laptop in the meantime? It's obvious that the hard drive is fried so they should have given me a credit for the amount of the original computer purchase (about $1,400) and allowed me to purchase a new one. I will NEVER purchase an extended warranty from Best Buy again. If we lived, perhaps, in some third world country, I could understand it. This is the most atrocious service I have every experience.

I have not used this yet although I have heard it comes in handy