Customer Ratings & Reviews

Best customer service I have ever had. Super sweet and kind people. Answered every question I had .

I used Geek Squad on my last computer. Barely made last minute. They kept my computer over the time by over 2 weeks. Then it came back broke still. They gave a gift card in the amount. I got a new computer. I will still use their service but expect a wait. I paid extra to have my package shipped and it arrived later. They did not get back to me about this.

I have never regretted geek squad coverage. My kids break laptops regularly and this is the only plan I would ever get.

The agents were extremely helpful. I recently damaged my computer and geek squad immediately took me in and explain to me step by step what the process is to getting it repaired

[Employee of bestbuy] Best laptop to buy with a 4080, with the i9 and 32 gbs of ram it leaves nothing to be desired.

I got on my daughters laptop before she left for school. About a year or so after having the laptop her fan went bad, Was easy to make an appointment to have assessed, they had to send the laptop out for repair. They kept us informed of the status every step of the way. She had t had any issues since getting it back. Can’t imagine what it would have cost if I didn’t have the coverage!

Feel very safe..... ..............................

Almost everything I buy at Best Buy I get the Geek Squad Protection. It has saved me a ton of money. Recently I bought a new laptop and it was defective where the screen detached from the keyboard. I took it into Best Buy and they ordered me a brand new one. Great service, never have to worry about a bad product ever again with the geek squad protection plans!

Would recommend to everyone. Great coverage. Leaves you worry free

This was a must when purchasing a new laptop to be used for school work, saves a lot of worry.

At one time I wouldn’t purchase the Geek squad’s services, but I did recently. These techs well trained and communicative. They made me feel confident in their abilities and calmed me down when I was frantic that my laptop wasn’t going to work ever again. When it was fixed. They told me in layman‘s terms what the issue was and what to do with the future.

Great service. Responsive. Attended to all my service needs.

They provided great service on my HP laptop. I was glad that I had it because they came to the rescue. I always have the protection with items over 200.00 and so far it's come in handy.

got this for my new laptop, gives a peace of mind in case something happens.

I buy all my electronics from Best Buy and always add the Geek Squad services. They are well worth it and have paid for themselves, over products that I have purchased in the past.

I can’t say enough bout how good geek squad performance is had laptop which was lagging five years old brought it in had it moving like new laptop only reason purchased new laptop is this one was getting outdated-had many different things fixed through years always had problems resolved. Now free virus protection incorporated into this service

I've always tend to purchase the Accident Protection for all my purchases. Especially useful on purchases for your kids, nieces, nephews as they get a little rough with the products. Just purchased this Accident Protection but Great to have peace of mind that my niece can enjoy this gift for the next 2 years with no worries.

We service was fine. Laptop was sent out took a couple of weeks to repair.

I always have great results purchasing Geek sqaud protection. My brand new computer (refurbished) had a blown speaker. They fixed it and I had my computer back within 2 weeks. I will always add this service because you just never know. Well worth the added cost each time.

Glad I purchased this. I'm very happy with my decision