Customer Ratings & Reviews

These guys are terrible! Took my son’s laptop in 1st week of December, they told us they we keep us updated. I have t call every second week to ask for an update, every time I did call, I am on hold for 30 to 45 mins. Today is the 21 of January, 2021. I called again for an update and was old they emailed me on the 9th to come in for an instore credit because they can’t fix the laptop. The only email I got on the 9th was to tell me that they are still working on my son’s laptop! Worst customer service!!

the agent add the protection to my Laptop and i Have been renew it for the past three years

The first computer broke this is the second one so we had no choice to buy the assistance

Got the 3 year plan since that is generally the lifetime of a computer.

some times seems you have to wait in a long line, wish they had more workers! over all satisfied with our geek squad.

My computer screen cracked. took it in for repair. all good a month later battery started giving issues. took i in for repair they told me they could not repair it i need to make an appointment even thought i made the purchase on line. So they could assist me went to the store waited 30 minutes after my appointment time for them only to give me a gift card and told me to go pick something out. So they updated version is more $$$ plus i have to pay another the 199 for more protection. on the new device. They no how to get you.

I hope they'll be there for me when I need them. Had previous repairs not work so well...

When I made my purchase, it showed delivery to be 5/20/24. It is now 7:25 PM on 5/21/24 and I still do not have my laptop, yet, my geek squad service was activated a day ago. This shorts my plan for one day. While it may not be a big deal, 1) I'm not getting what I paid for 2) if I have an issue the day after my plan expires it seems I shouldn't be penalized since I have yet to receive my laptop. (Can be confirmed with tracking through UPS)

HP has the same thing with added protection for theft and it's less expensive

Had to get it with kids in the house. Haven’t had to use it yet

This piece of trash . Nov 5th, 2024 delivered. Yeash don’t work and we’re only on March 4th. 2025. Stopped working over a week and a half. Wasted money on Laptop and Geek Squad service. Can’t get money back for either service. Do not buy!!!!! Won’t turn on after Lenovo update!!!!

I don't remember what I got this for. I didn't use it.

I hope to never find out if it really a good product, I am usually good at not breaking things, but you never know

Biggest waste of money and Buyer beware. Purchased coverage for a chromebook. The chromebook fell off a desk and broke the hinge. The display works. Now they are asking me to pay additional $ 395.17 to replace the lcd display. The display worked fine when I turned it over to them. I have been on the phone well over 1.5 hours. The warranty only covers to a specific amount. I purchased the 2-Year Accidental Geek Squad Protection. They do not honor their own statement " If you accidentally damage your product while handling it, we'll take care of it. Enjoy peace of mind knowing that you're covered if the unexpected happens."

Laptop is poorly made, split in two! This is my second laptop from this company that has done this

Agent was very helpful but couldn't help me with something that was probably very simple. I was going to have to pay $180 for a total protection plan. Well what exactly does the protection plan that came with my laptop cover?? Very disappointed

I had an issue with the laptop I purchased, I 2as told by Geek Squad they could ship my laptop out which could mean a 6-8 week return or replacement. But the plan did not include them fixing it in store, that it would be an additional charge.

Good warranty, wish it could've been for another year at that price though.

Charged me to connect my Chrome book to my computer and never was reimbursed.

Thankfully I was able to review Geek Squad once again and the service hasn't gotten better. Staff at some places are knowledgeable but they either don't want to communicate or take the time to explain. I don't like that in most cases you have to send out the device; then what is the point of having Geek Squad at BestBuy. So the review is for the protection and man, it's bad, not worth it. I didn't even learn my lesson, because they sell it to you making you think that it's going to be better.