Customer Ratings & Reviews

Haven't needed to use this yet... I will know if it's good once I use it.

Kinda expensive for what it covers. Only got it because it's better than not having it.

Yes, I had the date wrong when this plan expired. BUT, Best Buy or GS was suppose to email me when the plan was about to expire. It expired 6 weeks ago. I go to my account to set up a repair and find out. They want to charge me $199 for a troubleshoot appointment! That's more then the plan! I wanted to extend the plan. I know its the webcam so I ask for a ball park of replacing webcam. They don't have a price list. So I have to pay $199 for them to tell me what I already know is wrong and then they can quote a price to fix. I have bought 2 laptops in 1 year from them and now I regret it.

I've had my computer in three times for the same problem with the sound, and it still doesn't work. It's been an issue since I purchased my computer last year. I've talked with some really knowledgeable and courteous tech staff, but they don't seem to coordinate well with each other. The last time I came in, they did the very same work they'd done the time before expecting a different result, though I've had LONG talks with them each time.

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Since I bought my divice I don't have any problems so I don't have nothing to write.

I haven’t used the service but it’s an extra that I enjoy.

I bought this very expensive HP laptop, over 2k, for whatever reason the charger stopped going into the laptop so I had to take it to Geek Squad to get repaired. I rarely use this laptop, doesn't even leave my office. Got the repair done several months ago, I go to plug my laptop in, and I have the same problem.

This was simply a purchase with not much of an explanation

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Typical extended warranty protection. I haven't had to use it yet.

I should be calling them as the computer seems a bit slow but I haven't call so I cannot give them a rating.

We bought this to add to my daughter's laptop as a just in case. Kind of pricey, but worth it if it's needed.

I have not used this service, I hope is good if and when I need support.

Did they best to help me with my problem, even after my mother board got changed.

I havent had to deal with them yet!! Nice to have the back up help

Don't trust Geek Squad, but always get the warranty.

Don't trust Geek Squad, but always get the warranty.

Was not able to fix in store had to be sent off. If it could have been was going to be an excellent buy

Its a bit pricy for something you my or may not use.