Customer Ratings & Reviews

Worth every penny! If you buy a chromebook this is more than worth it. So far the little chromebook has not faired well even with only desk use but this warranty came in clutch for both repairs that needed to happen.

This has saved me on other computers. Protect plans are good to have.

Good service for a good price . All ways good to have protection for your assets.

I don’t normally buy extra protection but decided to get it on my new laptop. Good thing 8 months after I bought it everytime I unplugged the computer from the power supply the computer completely shut down. I brought it in and was told it could take two weeks or more to get back depending on what was wrong. To my surprise it was back in 4 days. They changed the battery and did some other repairs and so far I’ve had no more problems. Great service

Definetly needed! It will cover the cost if this device accidentally drops!

I have had excellent experience with the Geek Squad any time I had interacted with them. Their knowledge and expertise are second to none while the friendly Customer Service is absolutely amazing.

Ive always been pleased with the service by Geek Squad.

So glad I purchased this protection. I take care of what I buy.

I used Geek Squad on my last computer. Barely made last minute. They kept my computer over the time by over 2 weeks. Then it came back broke still. They gave a gift card in the amount. I got a new computer. I will still use their service but expect a wait. I paid extra to have my package shipped and it arrived later. They did not get back to me about this.

Haven't had to use geek squad yet but great customer service

I've always tend to purchase the Accident Protection for all my purchases. Especially useful on purchases for your kids, nieces, nephews as they get a little rough with the products. Just purchased this Accident Protection but Great to have peace of mind that my niece can enjoy this gift for the next 2 years with no worries.

So happy I invested in it, you can even further you're warranties later on which brings peace of mind

It’s very easy to setup an appointment with GeekSquad. I’ve had to use them twice for a broken screen and broken usb port on a laptop.

Haven’t had to use the geek squad for the Chromebook because it works seamlessly but geek squad is great.

Almost everything I buy at Best Buy I get the Geek Squad Protection. It has saved me a ton of money. Recently I bought a new laptop and it was defective where the screen detached from the keyboard. I took it into Best Buy and they ordered me a brand new one. Great service, never have to worry about a bad product ever again with the geek squad protection plans!

Very good experience with these products I would recommend

The Geek Squad rep. gave me a candid and quick diagnostic response, and informed me of my options to either replace the laptop at the store I made the purchase at or he could send it to the manufacturer, which would take up to two weeks. Based on this I decided to take it back to the store I first made my purchase in order to replace it. This was the best decision, and I am satisfied.

At one time I wouldn’t purchase the Geek squad’s services, but I did recently. These techs well trained and communicative. They made me feel confident in their abilities and calmed me down when I was frantic that my laptop wasn’t going to work ever again. When it was fixed. They told me in layman‘s terms what the issue was and what to do with the future.

I have Geek Squad and hope I never have to use it!!!

I purchased the accidental protection for my ASUS Chromebook due to having little ones in my home. However, I am hoping I don't have to use it.