Customer Ratings & Reviews

Quick to help. If there has ever been an issue in the past, I have had good experiences getting the help I need.

ALWAYS ALWAYS ALWAYS BUY THE PROTECTION PLANS AT BEST BUY!!!!! ESPECIALLY the accidental damage plans! It is a no brainer to pay a few extra dollars and protect your investment against defects, drops, spills and just plain old bad luck!

With the warranty I was able to get my products serviced without hassle

I haven’t had to use this yet. I’ve heard from family and friends that it’s awesome.

Great service and help! I can’t believe after all this time it worked!

Great easy and worth it to get with every product you get better save than sorry.

[Employee of bestbuy] Very helpful when my washer was throwing codes. replaced a few parts then offered to replace the whole washer

I originally bought this because someone I work with used to work for best buy and swore by it. Used it for a screen repair had it back after about a week. There was a problem with the operating system geek squad worked with me and got me into another computer. Highly recommended it covers everything.

Geek squad has always taken care of any issues I’ve had with my products purchased through them. Would recommend this service on any major purchase.

Black Tie warranty is the best thing Best Buy ever did I just wanted to shout out a Thank You to Geek Squad because without them this would not be possible keep up the good work ladies a gentleman . Thank you for your protection and service

Works great for work. Quick reboot. Battery life is good charges quickly.

The Geek Squad service plan is worth every penny, if your store has a good geek squad staff. They need to have reps who speak clear English with no dialect since this is technical discussions

Absolute ease and professional service. Never worry about your electronics with the geek squad warranty.

Ended up returning, but would recommend if you want peace of mind.

Have been satisfied with the protection for many, many years. Most of the time i have things taken care of first call, I have had a couple of times over many years that it did not happen with first call but still love the program

Was able to get my computer serviced for free! Saved me lots of money

Very helpful and respectful ! Helped me and suggested warranty on the item !

I always get a protection plan on technology because I actually had my TV (flat screen) start showing black spots during the warranty coverage and they gave me a brand new one because they couldn't fix it. Must have!

I have use this warranty several times with other products and it has never let me down. They always take good care of the service and will replace it if they cannot fix it. Used it with my old MacBook and they replaced it without hesitation

I am supper excited about the plan and what all it covers, highly recommend it! A mom with kids or fur babies!!