Customer Ratings & Reviews

Love this product. Works amazingly. Recommend this product.

Haven’t had to use this service yet but good to know I have this protection if needed.

I bought this for our new Hd Pavillion and we have not had to use this.

With this service, no matter what might happen, I am covered

purchased 2 year protection package. has come in handy already.

I like the security that the items I purchase are guarenteed to work

love this insurance and love best buy. Everyone needs to buy.

agents helped with questions I had about setting up the product

Always on call and always with correct answers and solutions.

Always good to have. Agents are always helpful w all my questions

product was just as expected and would refer to a friend

Haven't had to use it yet. Hope I don't need it. Ha.

I really like to have this protection.. peace of mind

Awesome products definitely recommend getting this

Haven’t had to use yet. Hopefully I won’t need too.

I sent in my computer for what I believed to have been a simple fix. After about a week, I was told that it was unable to be repaired (I sent a tower in to fix an issue with a USB port). I was told that I'd be given full credit at the value of my purchase. I declined originally and asked that my device be simply returned, as it should still be functioning. I was simply told no and that my only option was to take the credit, which does not sit right with me. I did not want to be forced into buying another PC, which cost me more money than my original purchase and I ended up with worse specs. The service center representatives are also horrible at callbacks; in example, a "two-hour callback time frame" lasted roughly 8 hours.

These techs are very good and have great customer service

I haven't had to use this yet but it's nice to know it's there.

great service and support with out needing to save receipt

Great protection, it can come in handy if you need it.