Customer Ratings & Reviews

My son's computer broke the first month he got it and then brok again a month later. Manufacturer said the motherboard was no good and to issue store credit, not a refund. But i wasn't given a refund for the $350 insurance. They took that and told me i lost it. I dont understand how they can sell a product, have it break multiple times within 2 months and then tell me i get not insurance back. Dont buy the the insurance, its a scam.

Wasn't too sure but decided just in case to get something

I. An call anytime and get help when I mess something up.

I know that if something gose wrong I can count on the geeks!

Since I game and drink this warranty will work just fine.

My family has used this valued service provided best Best Buy for years.

Only giving 4 because I've never used it yet but nice knowing I have it

it's always good to have some can of protection on any product

I’m clumsy so having this product is great piece of mind.

The Geek Squad is always knowledgable and professional.

These always seem to pay off for me it has saved me

Can't go wrong here! Video card by itself is $800.

Geek Squad removed a password that I entered incorrectly.

I wish I had been made aware at time of purchase that apparently this does not cover online support. That is a whole other SEPARATE CHARGE. You have to purchase another plan in order to get online support. And what is also bad is I never received the e-mail detailing what this plan entails. Not sure if this is actually worth the $169 I paid for it. I am disappointed and feel a bit ripped off. So now I have to unhook and drag in a computer system that is not performing up to par based on Benchmark results. A 2 month old computer system that cost over $1300 that my husband got for me.

Best Buy's "Geek Squad 'service'" has me looking to local options on future technology purchases. I bought a desktop P.C. through them, and purchased their protection plan that claims to be for three years. Now, after the P.C. failed about a year and a half later, I scheduled an appointment, was promptly called by best buy and told they could not diagnose or repair the P.C. in the store. I was directed to corporate, where the first available appointment was two weeks later. If this is a "protection plan", I am taking my business elsewhere.

Need more information on how to use in the beginning

It can be difficult to keep up with the renewals periods for it because of my overactive spam folder.

Always reliable no worries knowing we have geek squad

This is easy to use, and keep track of general needs.

I wouldn't be without the Geek Squad additional warranty.