Customer Ratings & Reviews

I got a full refund, although in store credit, for a computer that i bought which which broke down just 2 months out of manufacturers warranty.

I just have to say better safe than sorry. It’s always good to have this type of insurance even though you don’t use it.

My first PC had a horrible breakdown, and this protection plan covered it, don't skip out on having protection on anything $1,000+

I use to work for best buy at the customer service area right next to geek squad. With my history of doing returns and knowing what they do I already know the worth.

One of the best purchases help protect my pc from additional website and spam. Love it!

I started buying these for everything. I don't need my stuff breaking, or me breaking my stuff (it happens). So far geek squad has always been able to fix my issues, and its been always free so far

I mean its protection, what else would you expect?

After I bought my PC I ran into some software issues, but Geek Squad fixed it for me. Polite and nice people.

Best Buy has 1 of the best plans out to give you a warranty and repair on items. Don’t Buy without

I bought a 3 yr plan for my new desktop in Oct 2019. In spring of 2021 the machine wouldn't startup. I took the machine in and the plan replaced the motherboard. The squad staff got it done for me. Especially since the machine was only a year and half old. The only problem is that they don't pack the machine to go home. They just hand you the machine with no warning that you need to bring your own crating. The repair fixed the problem but it also took six weeks to complete. My last computer it was quicker to send back and forth to HP. That old computer took 10 days this took six weeks.

Received assistance to understand product. Helpful staff

Geek squad is a great service protection plan to have I already recommended this service to others and I don't normally do that

We always buy the extended coverage. Had to use it on other items and it’s hassle free easy repair or replace

I bought this 2-Year Accidental Geek Squad Protection plan for my Dell All-in-one desktop computer even though there is manufacturing warranty for one year but best buy try to offer you to buy for 2 years.

Bought this for my 8-year-old daughter. It is a great computer being all-in-one so no unnecessary wires to get knocked loose.

Good choice if you have a several devices. I bought it for my first time. I’ve been use for 4 devices. Is a good choice if you will use to different devices.

I had a tv break down on me in 6 months and i didn't put insurance on it now I'm out of a 600 dollars and i have too buy a new tv always insure your product u never know

I know very few things when it comes to computer stuff I have used the geek squad many times and they always solve my problems They are always available 24/7 Work the yearly price to get great service

I got geek squad accidental damage protection for a gaming PC. A water spill ruined the gpu. Liars at the store told me they didn’t have to fix it because I didn’t have a plus membership; I had to read back the ADP agreement to them. They took six weeks to replace the gpu with several inconsistent excuses as to why. One of these excuses was that they were waiting on a replacement gpu from the manufacturer (cyber power pc), which was a lie (it came back to me with a second-hand HP Omen gpu). The replacement gpu runs obscenely hot. Geek squad ADP used to be the best warranty in the business. They’re dead to me now.

Had a issue with a pre built pc I bought. Geek squad people were super helpful. Offered to swap the whole unit on the spot. One of the main reasons I shop at Best Buy is to add GSP to the purchase. Always buy geek squad.