Customer Ratings & Reviews

Runs like a dream thus far! Great beast of a machine. I cant wait to put the machine to the test. Came promptly and packaged well!

I've purchased many products from Best Buy with Geek Squad protection. It gives me peace of mind knowing that if I have a problem, The Geek Squad is ready and able to help me resolve it.

Gorgeous gaming PC that runs super smoothly. The keyboard and mouse that come with it are great quality as well. Overall I'm very satisfied with my purchase.

Just got my pc tower and so far, it's great. I don't see any wrong. The tower is nice and quiet barley any noise. The lights are amazing.

love it! It's fast, colorful, quiet, suits my gaming needs. It is bigger than it seems. I would totally recommend this item to anyone I know.

Great PC spec for the price. Runs very quiet and lots of cooling fans built-in changing color LED lights. The PC is larger than expected nut light.

Okay, the end result with geek squad was excellent. After 3 visits for same issue, they refunded me & we upgraded. I also have the other type of insurance they offer for labor, I believe. Whatever they offer, I buy it because I can't afford a $2000 computer for a teen every year & none of us knows much about fixing them. I expect a new computer for a teen to last 3 years. Hope so! The 1st 2 visits werent ideal because they didnt solve the issue. Finally the young, professional manager got involved & solved issue. Very nice. The 1st visit was frustrating, because 1 geek told me ALL the gr8 things they would do to repair & clean it & sold me $150 parts ;( but then another, less invested, geek worked on it & didn't do half of what #1 promised, so we ended up going back twice more. $$They sold me a removeable hard drive, so they COULD fix it but they didn't move the hard drive contents over at all on that 1st FIVE DAY repair job (as promised by #1), so we had to go back a 2nd time to sit there & have them show us how to do it ourselves & our teen then did it with their guidance for 2 hours at their counter (with an appointment). They were kind & helpful each visit. Like most places, every tech is different, some superior but overall they were helpful. I was VERY happy with their final solution, once a young, professional MANAGER stepped in, miraculously, thank God! Unless you can repair computers yourself, buy BOTH types of insurance they offer: the Geek Squad protection & the Labor(?) Plan. On the $2000 computer, both of those cost about $550 and 1 of the insurances covers any electronic item he owns, they SAID, even? if not purchased at BB. I hope they told me that correctly, because it is difficult to understand what each really covers, as they offered no detailed plan info & I did ask for it. The labor+(?) plan has to be renewed annually, btw. It's not cheap but for US it has been worth it.

This is my starter PC and had to for 2 years and had no problems yet. It's a good pc for starters that has a budget for their gaming setup.

I bought it just to play Throne and liberty and it didn't disappoint but I am sure they are still making good PCs. amazing setup 10/10

Excellent plan coverage for keyboard to have in place

I have enjoyed the new computer, I use it for gaming and playing around with 3d modeling and scene design in an online community. The graphics have been great and I have no issues with lag at all.

One of the greatest PCs I bought. Works really well. Works fast and well. Doesn't make too much Noice. Got it for a good price and performance really good for that price.

Hope we don’t need them but it’s nice to know they are there ready to help.

Very basic desktop but works great! It uses a display port not hdmi, and you will need a WiFi adapter. The updates will take a while, due to how outdated the system is but is really good desktop.

Haven’t had to use it but you never know when you would have to!

Easy setup. Package professionally. Easy installation. Perfect upgrade

Had to use the service on computer and they were able to repair it. Saved me about $1000. Worth every penny for the peace of mind. With the cost of high end computers it's well worth it to get the extended warranty is with geek squad protection.

I always get a Geek squad protection on my purchases. I have had to use them before on one of my purchases and did not have any problems with them accommodating me on the situation..

Decent computer but came with some serious issues. The cables to the network card were hitting the fan because they were never routed correctly when the computer was being built. I had to have Geek Squad take the video card out so they could route the wires correctly. I contacted CyberPowerPC to troubleshoot the issue and they told me to just tape the wires down. Then they sent me information on their warranty and this is what they said "If you are still having issues, we can bring the PC in to be serviced. The warranty covers the cost for parts, labour, and shipping from us to you. The warranty does not cover the cost of shipping from you to us. The current repair time is approximately 14-21 business days." I was not happy to hear that I would have to pay to ship a computer from me to CyberPowerPC even though it was their fault from the beginning. I am so glad Best Buy was there to save the day in only a few minutes.

Exceptional service! The agent was so kind, helpful, and understanding of my frustrations with the issues I was experiencing.