Customer Ratings & Reviews

No questions ever asked. Explained the issues and replaces, repairs some times there on the spot or in a matter of days. This insurance is the top reason why I will contine to purchase most of my devices from Best Buy and add insurance for the safety and ease of mind. This is definitely a stress saver when buying electronics and or devices for young humans ;)

I have not had to use Geek Squad but it's good to know they are available.

Love the protection plans for my investment, knowing if something is wrong it will be replaced

I installed windows 11 on a computer that m...soft said was compatible with. Big mistake!!!!!! The Windows 11 slowed the computer so much. Waiting for windows to open or search a file became a frustrating daunting task. Wife and I nearly both lost our sanity. We dropped of the PC with the geek squad on Friday. Picked it up on Sunday. It's been bliss ever since!

Always a must have, especially when it comes to purchasing expensive equipment.

Love the idea I have no worries! Geek Squad is an amazing service to have at your disposal!

Great addition to purchase. I bought the PC for my 10-year-old son and thought this was a great value just in case he spills something on the keyboard it'll be covered for the next year.

Always a good idea to buy protection for the just in case scenario

Love geek squad the crew on miller Rd in Flint are top notch. Always ready to help

Had this computer for a while now and it has given me zero problems right out of the box. Running games smoothly on high.

Nadie nunc sabe que puede ocurrir.... ¿Cierto?....

Best Buy has outstanding protection for all their products. They go above and beyond to make and keep their customers happy. Thank you again, Best buy. Linda at Rebel Ranch Poms in Wisconsin Dells.

Love geek squad, they kept me informed and fixed our gear quickly.

Purchase a like model 2 1/2 years ago. While moving computer I dropped it. I had 3 months left on my old plan. They were unable to repair so I received an upgrade as the old was was no longer available. It happened during Black Friday sale so I got a new plan with refund.

I always buy the Geek Squad protection. Can NOT say enough as to how great the folks are and how well they stand behind the products. I've had to use their protection only 3 times in the last 15 years and they have always been the best at service after the sale.

I hope I don’t need it but for the price and value I couldn’t pass it up.

I have several computers & tv's that I bought from Best Buy, so this is a must have service. Great professional service, without having to find a trained technician, and hope for the best. Very professional, super friendly & helpful, great service!

hands down worth every penny. Geek squad troubleshot and fixed an issue i had on my laptop with my keyboard not responding by running a software program i didnt know existed and they fixed the issue the same day. Their customer service is both professional and friendly all while maximizing efficiency to get you on your way quicker. I fully recommend purchasing Geek Squad Protection for ALL major purchases!

When I bought my cpu I only got the tower and keyboard combo. Just my luck, when I connected it all together my monitor would not display the picture. Of course by that time Best Buy had already shut down for the night. So I chatted with an agent from The Squad for any assistance they could offer. It was definitely the easiest and most satisfying call I've had. Thank You!!

I haven’t had to use it yet but I know it will take care of me if needed.