Customer Ratings & Reviews

We bought this program when we purchased new a laptop and computer. It has worked so well for us that we just renewed the service. The computer has a flaw that was not fixable so it was replaced with a new computer. We can take our computers, laptops, etc. in for a clean-up or any problem we might have and it is all covered under this service.

Great computer for the price. The graphics are amazing and I could not be happier with the speed and memory.

Make sure you get this cause it helped me when I had to send it off to get worked on

Great piece of mind for the value...definitely worth it.

It's feel a relief knowing that you are protected from virus

I had an issue with my new computer not recognizing certain components. Took it up to Best Buy folks and they sorted my computer out in a very short time. Plus, they will take care of your other devices even if you didn't buy them from Best Buy or they are just old/out-dated.

It’s just the best because it’s the price you pay to get a good AlienWare computer

We've been loyal customers of BestBuy for over a decade! We choose to get a protection plan for all our electronics. Geeksquad has always taken care of any issues with our gadgets in a promptly manner. If they can't fix the gadget, they will help you find another new device with the equivalent specs.

I spilled coffee on my laptop. I was panicked when I was not able to get any kind of a response from it. You can only imagine my relief when I took the laptop to the Geek squad and they provided me with a new computer. As it was, I ended up with an all-in-one fantastic computer that I love.

I have used the Geeksquad tech support program for many years for my computers. Online support is 24/7 and very effective if you have working internet access. In store service is awesome too. When you look at the price, it is amazing. their annual plan is highly worth it and covers a LOT of support. Almost anything I can throw at them. Whether a small business or home user, this service is a real life saver.

Glad that almost anything and everything that could happen is covered under the geek squad protection:)

I’m fixing to use this for the computer we bought. Must have with kids.

I have had Geek Squad for my computer and printer for many years. They go in remotely and I don't have to drag them to the store. I am 85yrs. and that means a lot to me. They are always prompt and courteous and get things fixed. Sometimes they have to come to the house I don't know what I would do without this protection

Was awesome!! Helped out tremendously when I got my pc shipped and it had a damaged graphics card, helped recommend a different pc with the same specs!

Haven't used the geek squad service yet but they were very informative on what i was getting and what was covered.

This I absolutely love.... l love having the extra protection plan so when I bring my computer in to be fixed, the protection plan covers everything from soup to nuts it is awesome..... if you do not have someone to who is knowledgeable in computers, the Geek Squad is the next best thing to have.....

I need to repair my PC. Glad I got this protection plan. I walked into my local BestBuy, talked to one of the Geek Squad associates, and they helped me and sent my PC to repair. I ended up replacing my PC, and Geek Squad staff promptly provided me with the store credits.

Yes I bought when you buy expensive computer you need the back up care that this warranty gives you the peace of mind found out hard way when first bought another computer broke 2 days after warranty and the company wanted to charge me thousands to potentially fix no more issues like that

Geek Squad service is something I recommend. Although I am a veteran IT consultant (large scale data centers), unexpected / unexplained things can happen with PCs. It's a conundrum. Don't buy coverage and things go wrong. Buy coverage and have piece of mind.

I haven’t used it yet but love knowing it’s there.