Customer Ratings & Reviews

I am not a high tech type person but love using my computer. This service has been a real stress saver for me. If anything is not working as it should or I am concerned about a questionable email my Geek Squad member will investigate.

I had a problem with setting up my printer to my computer and they walked me through how to set it up it they responded to very quickly.

Nice monitor, needed a simple replacement and this fits the bill. Great size and picture quality. Price was a good bargain as well.

Have this just in case the machine gives me problems. Haven't use yet. Had to use before on another item. Didn't have problems with service.

It's a no brainer. It's a must have and very essential and helpful if your computer crashes or breaks down. 100 percent a great investment because you never know what the future holds.

Great product protection highly recommended for anyone

My laptop had some damage that stopped it from opening and closing without it sounding like it was going to break apart. They were helpful in getting it fixed. No troubles other than having to order a part so it took some time for my laptop to get fixed.

I love Geek Squad, They are very responsiove to questions, And I also love that they will fix your equipment even if you didnt buy it through best buy.

Great to always have especially when having animals like cats and dogs if ur drinking a beverage and they decide to jump and knock it into you product

This is a 1 yr warrenty, the Geek squad are professionals in what they do and will help you with everything in their power.

They’re good I’ve used them before in the past for Xbox and they give u a gift card of the same value u spent at the time which is great because if the time is alil cheaper now u can use the rest for something else in store

After one month of coverage, had to call upon Geek Squad to repair a brand new all-in-one computer. There was never a question nor comment made. The system was sent off for repair and 30 days later the defect was replaced and the item returned with no hassle or charge.

Great service, I appreciate the attention given to all my questions and concerns. Highly recommend.

Geek Sqaud Protection is perfect to get. Had no problems

Great computer.....fast....MUCH nicer than my old OS.....Easy to hook up. Had one minor issue that customer service took care of promptly and easily. Looking forward to many happy days with this desktop!

Luckily haven't had to use it, but glad to have incase I need it!

I would not be able to use my electronics if Geek Squad did not exist. Whenever something goes wrong, I know help is just a phone call away. Most times an agent can help with the problen right on the phone right away. When I have to take it into the store, I know it will be fixed right.

Overall, it was easy to claim and worked as expected.

I just purchased Best Buy's 3-Year GSP to protect my recently purchased Alienware Aurora R-10 Desktop Gaming PC. Never had any issue(s) with Best Buy's GSP covering any defect(s) and will always continue to purchase them for high ticket item(s).

This protection plan has saved us a lot of money on several different purchases. I feel that the money is particularly well spent on computer purchases as it has saved us thousands. The geek squad is always very helpful. I don’t usually buy protection plans, but I do at Best Buy!