Customer Ratings & Reviews

After 2 years my 50 in insignia died within 2 days the geek squad was at my home decided it could not be fixed they refunded the purchase price and i went to best buy and purchased another tv in 2 days great

excellent customer service and answered questions and suggestions.

Had to use this on a new computer I purchased. Arrived DOA, Geek Squad instantly diagnosed the issue and had me back on my PC very quickly!

I have yet to use the geek squad but I’ve heard of good things

THE AGENTS MOUNTED MY TV ALONG WITH ALL MY OTHER ACCESSORIES. GREAT JOB. VERY CLEAN AND PROFESSIONAL

geek squad, is overrated, stand in line, forever. if they take the unit in for repair takes a week or more to get it back.

Helps if we have difficulties in the first 2 years. Worth the cost.

Have not had to use it yet . . . thank goodness. My computer is only two weeks old.

Great backup when needed for anything technical and help get you going again

I haven’t had to use. Hopefully I won’t have to! But plans have paid out in past. Worth having. Security!

Very good computer protection. I only purchased for 1 year. I think it’s enough for what I need it for.

I took my old computer to the Geek Squad desk. He looked at it and suggested I take a look at the newer computers. He's the one that said Best Buy had financing and I didn't know that.

They checked out the Open Box PC for free already. But this is needed incase anything happens!

I highly recommend for everyone to buy a warranty protection plan when it is necessary. I highly recommend in some cases to purchase a warranty protection plan for certain products. Best Buy is a company that I hope never go out of business.

I have had someone try to scam me through an email and Geek Squad took care of removing anything they had on my computer and cleaned up my computer. I realized it was a scam in time and Geek Squad saved me.

It is valuable to be able to reach the Geek squad any time. I did not realize that most desktops do not come with webcams. This past weekend I had a video conference with a family member who is out of state. The Geek squad told me what I needed, and my family was able to enjoy the video conference as scheduled.

The Protection plan is a must have for anything. Geek squad was amazing looking for a solution for me after my dog hit a cup of water on my computer.

Very smart and sleek appearance. Clean interface, and easy to use. I've experienced some speaker issues, like muddled sound when changing inputs. Power off and back on has resolved it both times, but just an honest review.

These are about the warranties ever. Customer service always willing to help you with your problems and if an item can’t be repaired they will replace it. I recommend always getting a warranty on anything hi- tech from Best Buy!

I have not used geek squad service yet however it is best to l have this if anything happens in next three years. Save money in the long run.