Customer Ratings & Reviews

I really haven't had to use this, but it is reassuring that I have the protection.

Had before. Peace of mind. Just writing for 50 characters for survey.

This was purchased for coverage of a desktop computer. Ive had Geek squad support for other items and have always been happy with their service.

This is the most important product purchased. It is a must have for any big tech or appliance purchase. The ease of customer service and effectivity makes it a no-brained!

It makes sense to purchase the protection. You purchase insurance for your car, your house, your appliances, so why wouldn't you for your electronic devices that you use every day?

This is totally worth buying!!! Best Buy stands 100% behind the geek squad service. I’ve had to use them several times and it more than pays for itself!!!

purchased for Christmas as gift for off work stuff it is very simple and easy to use thanks best buy purchased in case any accidents happen

They are good at their jobs. Get the protection its worth it.

Awesome protection plan you get it for 2 years which is nice !

Need to have protection for your investments! Never know what could happen

I've used geek squad plans for years now and they have never failed me. Best service you could get honestly and easy when something breaks.

After finding out later that coverage varies on the item, I'm a little annoyed by the process. In the past, I was able to get items repaired or credit for the value of the current price. Now the protocol is if they can't repair it, then literally send out for a used one ( that they keep correcting me and calling it "refurbished"... Which is is literally used). If I wanted a used item,I would've just bought it. Then they tell me it's been certified and guaranteed... Cool... But now I have to wait 2 weeks for it to come in so I'm without my product, when you could just give me the current value and I can upgrade, buy a new one and pay the difference... Like you used to do. DON'T GET ME WRONG, they are still great to have, but I kinda don't like the whole refurbished part, unless you opt for it. OR EVEN BETTER SUGGESTION, BEST BUY SHOULD ORDER THE REFURBISHED ITEM, REMOVE THE PART I NEED AND PUT IT IN MY ITEM, SEND THE BROKEN PART, WITH THE REFURBISHED ITEM, BACK TO WHERE EVER THEY GOT IT AND SAY "REPAIRED" AND PROBLEM SOLVED. I like my plan better.

Just good to have in case anything happens or I need technical assistance.

The Geek Squad Protection has worked out for us several times.

I just got this today but it sounds like it will be great if i ever need it.

Any time you have small kids and you buy them a device then getting and buying geeksquad is the way to go.

I purchased an "Open Box" computer. When it was delivered, it hadn't been "programmed" for the next user. It still had the last owners information on it. I wasn't able to log in and register it for myself. When I called about it, I was told to bring it back to Best Buy. The process took them about 30+ minutes or more. When they were done, I was told, "Okay, we won't charge you".???? Why would I be charged for something that should've alread been done?

I’m very happy that I purchased the extra warranty. Whenever I had a problem with my computer, Geek Squad would gladly assist me and resolve my problems. I highly recommend it !

This is a must for anyone who has any electronics at home. Peace of mind knowing if something goes wrong you always have the support and help of geek squad

The Accident protection is good if anything happen I can just give it to them they can fixed for me.