Customer Ratings & Reviews

You should be able to get help with anything and everything.And not just something physically goes wrong

They are a great help I recommend them 100% for every item

The Geek Squad installed my new tower and connected it to all my system pieces and transferred data and all in under two hours! The agent was really great and answered all my questions!

Agents were very helpful, polite, and professional. I left a happy customer

Always good to get geek squad on your products. For the just in case.

Best geek squad support for total tech members, always fixes my stuff when needed

This is a good deal for having expert advice when you need it.

Absolutely down right a scam. They only offer one type of insurance when buying from them and it doesn’t even cover most of what could go wrong. Very displeased with being turned away at the counter with the reason being they didn’t cover the issue under my current plan yet they didn’t check to see what was causing the issue, run a diagnostics check, or even go further then plugging it up and saying oh well it’s x issue can’t help I could charge you to try and fix it but we can not promise this will resolve the issue nor will we check to see if it did resolve the issue. Didn’t care enough to help someone resolve this issue or even make sure they knew that it wasn’t covered under their protection plan. MAKE sure you know what plan your buying. DO NOT count on them to even try helping after you walk away with your product. Please be careful with this they will take your money and not think twice

I bought the protection plan because my son and his buddies always want to bring their computers to each other s house. He is a teenager and don't trust him to transport it safely.

I bought the geek protection with the computer, but have never had to use it, which is good. I have always had geek squad protection on my equipment and they have never failed me.

The Geek squad has exceeded my expectations and I have found them to be fast,efficient,and experienced in helping me out with the problems I was experiencing.

Geek squad has always been there to help when I've had a problem highly recommend for alll purchases

for those of you who are perfect and will never spill a thing then this is not for you. but if you are human and you do make mistakes then this is a good policy to have

ALWAYS GET A WARRANTY We have to keep up on warranty’s, literally anything can happen

I always buy the extra protection plan. Its worth it because you never know what can happen in the future. With the protection plan, you don't have to worry.

what can I say?....its a warranty....I hope I never have to use it. based on my previous experience with Best Buy this will turn out fine if I ever need to use it.

They do a great job when you need a repair or have questions!

Haven't experienced it yet, but i know it will be great

Would never buy any device without this protection program. Great service and technicians that are helpful and know how important my time and money is to me.

Geek squad protection is great just in case something bad happens.