Customer Ratings & Reviews

I sent in my computer for what I believed to have been a simple fix. After about a week, I was told that it was unable to be repaired (I sent a tower in to fix an issue with a USB port). I was told that I'd be given full credit at the value of my purchase. I declined originally and asked that my device be simply returned, as it should still be functioning. I was simply told no and that my only option was to take the credit, which does not sit right with me. I did not want to be forced into buying another PC, which cost me more money than my original purchase and I ended up with worse specs. The service center representatives are also horrible at callbacks; in example, a "two-hour callback time frame" lasted roughly 8 hours.

I have not used it yet so i am not sure how it works.

love the chance to get my product checked with no problems

Great to have on your expensive products. Especially if you have animals and kids

Computer purchased on Best Buy prime day and was a great value- would recommend Best Buy protection plan.

Bought for my daughters new gaming desktop computer. I am so glad i purchased this for her and my laptop , am very happy with this purchase

When it came to my pc these were my then happy to help.

Well worth the money! Puts my mind at ease to have this

Bought HP Omen Gaming Desktop Dec 28th. It has been used less than 20 times. Purchased 200/300 warranty. Best Buy Plus Member (former now). Just dropped off computer due to operating/software issue according to Geek Squad. You would think they and Best Buy would fix my barely used, 3 month old 1,300 computer. NOPE. Manager made me purchase a yearly membership or pay $250. So...this million dollar company just had me return a $700 unopened laptop and will now lose my business on our kitchen remodeling. Best Buy just lost a customer and 6-7,000 thousand dollars. Congrats. -Just reposted this review on Yelp, Google wt

Works really good exactly what i needed would definitely recommend

Glad I purchased this protection . Hopefully I won’t need it.

I have this protection on everything I have purchased from BestBuy. If and when something goes wrong you just take it in and it is easily replaced. Well worth the price for the ease of mind it provides.

The protection plan is a must-have for the accidents that happen. Things happen and the peace of mind knowing you are protected is priceless.

I don’t usually get the Geek Squad warranty. I decided to add the coverage for my wife’s new laptop and have to say the piece of mind makes this a must have.

Haven't needed to use this service personally, but my S/O did, and couldn't use it when his PC was stuck in a reboot loop, as it wasn't physical accidental damage. He had his PC for less than a month and had babied it the whole time, then it suddenly went nutty, for no reason at all, as he wouldnt visit any unlicensed sites to avoid these issues.

Haven't needed to use this service so far. I'm sure the Geek Squad will do a good job. Best Buy is my go to store for IT items.

I always purchase the geek squad protection plan s for all of my electronics from Best Buy! Great coverage and no cost for repairs or parts!

I always purchase the geek squad protection plan s for all of my electronics from Best Buy! Great coverage and no cost for repairs or parts!

It's expensive but cheaper than buying a new system if something goes wrong. It's nice to know that I'm covered for basically any accident.

Geek Squad always come through for me. Anytime I have a question or need they fix it.