Customer Ratings & Reviews

I wish I had been made aware at time of purchase that apparently this does not cover online support. That is a whole other SEPARATE CHARGE. You have to purchase another plan in order to get online support. And what is also bad is I never received the e-mail detailing what this plan entails. Not sure if this is actually worth the $169 I paid for it. I am disappointed and feel a bit ripped off. So now I have to unhook and drag in a computer system that is not performing up to par based on Benchmark results. A 2 month old computer system that cost over $1300 that my husband got for me.

Yes, i would recommend this review to a friend definitely good service.

I purchased this for my son to protect his Gaming PC

I have a several year old tablet Samsung Galaxy SM-T800 that need a new battery. It was purchased at Best Buy. For that, I called the 800 number for the Geek Squad and explained what I needed. They told me that Best Buy did not carry the required replacement battery but I could get it online, somewhere else, and guided me to the website to buy it. They told me that I should buy it and take it to my local store in Reno for the replacement, free of charge under the Totaltech support. They scheduled me for that on 6/6/2023 at 10:20am. Since then, and for several days, I have been receiving remainders of the appointment, that I confirmed. I got to the Reno store at the indicated time, and to my surprise, I was told that they could not do the repair, and to go somewhere else. I am reading at the Best Buy website that they are a "Samsung authorized service center" and offer to repair computers and tablets. Because of the refusal, I went to a local computer store and they charged me $86 for the battery replacement. On discussing the issue with my neighbors, they saw the Geek refusal as unwarranted and suggested I should contact a higher level person in the system. Of interest, after my failed appointment, I received a text message from Best Buy indicating that I had missed the appointment.

I highly recommend extended protection plans. Has come in handy for me.

Always get one on large purchases, never know what s going to happen.

I ended up purchasing total care to fix my computer issue. When I needed the fix, they acted like this 2 year warranty wasn’t enough and I needed total tech.

I didn't realize that I was not paying for help setting up; just if broken. Waste of money if you ask me.

Bought with my new pc. Can't really rate it because I haven't had to use it yet, but it's nice to have

Good service. Never had to use it but they claim to be able to provide a warranty on your products.

When you invest a few pennies in to a piece of electronics you at least want to keep working until you have it paid for - whether be in coins or the purpose of the original purchase.

I ordered a computer with Geeek Squad 1 yr plan and this was a mistake. I meant to put 3 year plan. While the computer was in the warehouse they refused to change it to a 3 year subscription even though the computer had not shipped yet. I called within 24 hours of purchase. Made no difference to them. Totally inflexible so I will refuse computer delivery and it will be sent back to best buy at their cost. The plan had nothing to do with the shipment of the computer, it was just a piece of paper.

Protection for 3 Years yessir this is a guarantee must have if you tend to have children around or you just are clumsy

Glad to have professional backup and help if/when needed.

I like the stress free feeling knowing it’s protected

Well overpriced, especially considering they have no covered a single issue I have had, randing from failed fans to failed power supplies.

Always available. Multiple ways to connect. Very friendly.

I Hope I don’t have many if any problems with my purchase

I have this for my computer and when i went into Geek Squad they told me basically it’s useless to have and should get the yearly program they have with best buy if i needed to have replacement parts.

open box just like to have extra protection for safety