Customer Ratings & Reviews

Very disappointed with Best Buy as far as what they offer for their Geek Squad plan.

I bought this so I wouldnt have any issues with set up of a new gaming PC. According to the sales person I would be covered with the geek squad protection . Was I? No! I called after hours of trying to do it by myself. I was told to call the PC Manufacturer unless I wanted to pay ANOTHER $199 after fkrever being ran around and even hung up on 1x. I was shocked at the service. I finally figured it out on my own. I will NEVER EVER EVER believe a sales person from Best Buy or buy Geek squad protection. This was super frustrating and completely avoidable.

After paying over 3k for a PC and 3 year protection plan Best Buy asked for more money to fix my computer while it was still two years under the protection plan. All I was having was texture loading issues on two games. You will never get a dime of my money again. Closing credit and account with Best Buy.

having to pay for a warranty on a open box system is crazy it should be covered for at least a year free

Got computer March 2021. Graphics card is fired. Normal gaming play on it. Of course 6 months out of warrant

Guided me in setting up my new PC with programming I was unfamiliar with.

Waste of money actually. Geek Squad never actually helps. Don't buy into this and spend your hard earned money on something else.

This is more of a hassel than its worth. Really think about whether your product is worth it.

Still less than 2 months old when my computer went out. Geek Squad wanted to charge me to look at it...

You would be better off just being careful and not doing things that might trash tour laptop etc. This is not worth the money

Agents openly lie about what is covered by this and refused to tell me if certain accidents are covered. Store management does not care and had no plans to answer what coverage this gives.

Unfortunately this protection plan wasn’t what I expected it to be :(

Geek squad I'd is good gir electronic equipment, but best sales good products so mostly no problem

For repairs I do not recommend it but to make an exchange

Terrible so far. Asked a simple question and the only responded with “you can still return the item for full price”

I purchased this earlier in the day and was told I just needed to come to this site and put in security keycode and the protection would be downloaded. First your system is very convoluted in trying to figure out how to even get to this point. Second, now that i'm here, message came up that my info has not been added to your site and I will have to wait for another time to download. I would never buy this in store again.

The total protection plan is well worth the price. The Geek Squad knows their job and performs their duties with accuracy. They worked on several of my computers and have done a great job. I plan on renewing after it expires. The best part of having total protection is that if offers so many benefits that you can use in your home.

IN MY OPINION, THE GEEK SQUAD IS A RIP OFF AND THE SQUAD IS LACKING IN KNOWLEDGE.

THIS SUPPORT IS NON EXISTANT. IT SAYS I HAVE 24/7 ACCESS TO SUPPORT YET NOT ONE PERSON WOULD HELP ME WITH A PRINTER ISSUE, KEPT TELLING ME I DIDN'T HAVE A PLAN BUT WOULD I LIKE TO BUY ONE??

Just a great waste of money doesnt cover much of anything they promised