Customer Ratings & Reviews
Customer reviews
Rating 4.6 out of 5 stars with 3761 reviews
(3,761 customer reviews)Rating by feature
- Value4.8
Rating 4.8 out of 5 stars
- Quality4.8
Rating 4.8 out of 5 stars
- Ease of Use4.7
Rating 4.7 out of 5 stars
to a friend
Rated 2 out of 5 stars
Good product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good product worked exactly as this product was designed.
This review is from 3-Year Accidental Geek Squad Protection
I would recommend this to a friendRated 1 out of 5 stars
waste of money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.only time i contacted them for support they could not help this was a waste of 120$ never again
This review is from 1-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Not the best
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Honestly Geek Squad has very little to desire in my opinion.
This review is from 1-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 2 out of 5 stars
Okie
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not much to say have to get it for peace of mind...
This review is from 2-Year Accidental Geek Squad Protection
I would recommend this to a friendRated 1 out of 5 stars
Not accidental damage
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This doesn’t cover any “accidental damage” and that is literally in the title.
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
accidental warranty never Again
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I paid for this one year accidental warranty never how do use it until now, come to find out my warranty expired February 18 ain’t that a b….. that time
This review is from 1-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Totaltech members
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Warranty doesn't cover much. Totaltech members offered discounts but not worth the investment
This review is from 3-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Canceled with full refund
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Canceled with a full refund along with the incorrect HP desktop it was to protect. Can't really say what my overall rating would be or whether I'd recommend this.
This review is from 1-Year Accidental Geek Squad Protection
I would recommend this to a friendRated 1 out of 5 stars
Horrible Servixe
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So I’m going to get charged 100+ dollars to even get it looked at..
This review is from 1-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi Justin. Thanks for reaching out about this. I'm sorry to hear about this misunderstanding or lack of communication. We would like to hear more about what happened and see if there is anything we can do to help. If this is something you would be willing to do, please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
GREEK SQAUD NOT GOOD!!!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.THEY ARE OF NO HELP AT ALL!!!!!!!!!!!!!!!!!! WASTED MY MONEY FOR THIS PLAN OF $200 +
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
REFUND
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I know more about computers than the guy that came out I want a refund
This review is from 3-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Bad service.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bad service. No agents scheduled for a repair appointment.
This review is from 3-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Not happy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not happy paid for thw insurance and the all in one fell of the desk and hit the floor and broke the plug. BEST BUY DID NOTHING.
This review is from 1-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
not very knowlegeble about products.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.when I called for support they where confused about the specs of my product.
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Not true protection
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was told this would cover anything that happened to the machine. It blue screened on me, and this was not covered.
This review is from 3-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Replacement Plan Useless
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have the three year replacement plan but Geek Squad couldn't replace a simple keyboard space bar.
This review is from 3-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
NOTAGOODIDEA
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.NOT A GOOD PLACE TO BRING YOUR ELECTRONICS> THEY DON"T HAVE PEOPLE WHO KNOW WHAT THEY ARE DOING!!!!!!
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Never used it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didnt need it never used it, and when i cancelled it they sent a gift card? Wtw
This review is from 1-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Got my Money back
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It's unfortunate that this doesn't include resolving any issues with the computer itself, but only if a leg breaks, or if the camera doesn't pop up.
This review is from 3-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi Sara. Thank you for taking time to share this with us. We appreciate the feedback and thoughts around the Geek Squad Protection for your computer. We'll take it to heart and can use it to grow our services for the future.
Rated 1 out of 5 stars
No help
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a joke service. No help at all. The worse customer service experience I've ever had.
This review is from 1-Year Accidental Geek Squad Protection
No, I would not recommend this to a friend