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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 3821 reviews

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    Rating 4.7 out of 5 stars

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    Rating 4.7 out of 5 stars

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    Rating 4.7 out of 5 stars

89%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 62 Showing 1,221-1,240 of 3,821 reviews
  • Rated 1 out of 5 stars

    Poor Managerial & Corporate Customer Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought HP Omen Gaming Desktop Dec 28th. It has been used less than 20 times. Purchased 200/300 warranty. Best Buy Plus Member (former now). Just dropped off computer due to operating/software issue according to Geek Squad. You would think they and Best Buy would fix my barely used, 3 month old 1,300 computer. NOPE. Manager made me purchase a yearly membership or pay $250. So...this million dollar company just had me return a $700 unopened laptop and will now lose my business on our kitchen remodeling. Best Buy just lost a customer and 6-7,000 thousand dollars. Congrats. -Just reposted this review on Yelp, Google wt

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    GSP Is Important

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always get it on computers no matter what if you have the money. GSP is super important to cover any defects in the hardware.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    HP

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this for my son when his MacBook broke. He absolutely loves it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Knowledgeable and quick

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad service is an excellent service for any questions or mishaps, very nice and knowledgeable agents.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased the membership and it was well worth the money. It covered my car stereo installation as well. Whoop whoop!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy and pleased to have the protection provided by Best Buy. Gives a great feeling of protection from the Geek Squad.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is very efficient!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You never know when you'll need the Geek Squad!!! Better to have them and not need them than to need them and not have them!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Glad I got it!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good. This is a great insurance for a good investment!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    1st guy disregarded me but 2nd guy was very compet

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the best service rendered to me by this guy is highly appreciated. Although not all employees are the same as the first guy who attended to me disregarded me and was not attentive to my needs.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    They fixed it!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I made a mess and ruined my stuff but the Geek Squad came to help they repaired it and made everything so much better and easier.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy to get help

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I always purchase a plan and they always come through with the best help.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great customer service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got the 3-Year Accidental Geek Squad Protection for my HP Omen Gaming PC you can never be to safe. Highly recommend warranty

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed for getting a pc keeps all pf your stuff protected

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    pc

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    good insurance so the computer if it breaks it’s on

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Smart investment

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never leave the store without having your items protected

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    good buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    well worth the money maybe small but it does a lot of different things

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Product Warranty

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this warranty in case I need it. I have always purchased a warranty with any new product purchased. I haven't needed to use it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installed my computer and answered every question

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad was there to help set up my son's computer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Buy warranties are great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I always purchase they extend it warranty agreement haven’t had to use this one but if do I know they will take care of it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    This computer helps in all qe do

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is great to see that it was a good value and a great product. We 7se 8t for all purposes business and social media.

    I would recommend this to a friend