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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 3759 reviews

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  • Value

    Rating 4.8 out of 5 stars

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    Rating 4.8 out of 5 stars

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    Rating 4.7 out of 5 stars

89%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 122 Showing 2,421-2,440 of 3,759 reviews
  • Rated 2 out of 5 stars

    hit and miss

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    bought a new computer felt I needed them to transfer the stuff. It was a drawn out affair, with multiple appointments, missing data, non working programs, and etc. Eventually it was done, but when I needed tech support on line or by phone with issues it turned into a hassle. Ended up using a different provider, and paying them as I needed. Already looking at replacing this one year old computer, next time will go somewhere and have it built to meet my needs.

    No, I would not recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Hi there. Thanks for sharing this with us. I apologize for the disappointment as this is not the level of service we aim to give you. We appreciate the feedback as this can help us grow and improve our services for the future. We hope you will give us another opportunity to better serve you in the future.

  • Rated 4 out of 5 stars

    The help is outstanding

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone help is great. They guide through when I have a problem.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    it's always good to have coverage

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    defintely a must to have when buying such product.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Keyboard

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s worth buying , but I don’t have so many words to write

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Return

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Doesn’t always give all ur money back but mostly does

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This will come in handy when I upgrade my computer

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Playing it safe

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Better safe than sorry. Computers are costly to fix!!

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    GEEK SQUAD UNABLE TO DO A SIMPLE JOB.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    THESE PEOPLE AT GEEK SQUAD NEED HELP, I DON'T THINK THEY HAVE ENOUGH QUALIFIED TECHS TO DO THE JOB. I GAVE THEM 11 DAYS TO TRANSFER DATA FROM MY OLD TO THE NEW ONE I HAD JUST BOUGHT. THEY TOLD ME FOR THE FOURTH TIME IT WOULD BE READY AT 5:00 FRIDAY, WELL IT WASANT, SO I TOLD THEM TO FORGET IT GIVE ME MY MONEY BACK ON THE DATA TRANSFER AND PICKED UP EVERY THING AND BROUGHT IT HOME. NOW I WOULD LIKE TO KNOW IF I CAN GET MY MONEY BACK ON THE THREE YEAR PROTECTION PLAN?

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Great value

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great value price plan for protection and service plan

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had trouble with the first guy acted like he didn't know nothing but the sec one was great

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Kept working on my problem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Has been good and have used it 3 times in 1 month.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    join the new geek squad plan

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    with this new plan, it helps out a lot with everything you purchase through best buy

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    "Estimated" completion date

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's great that it covers parts and labor form most incidents but it takes a really long time to get your item back. The "Estimated" completion date has never been close to correct any time I've used it.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Great when it was first bought

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    PC was amazing when I first bought it, did my new media arts projects and gaming. After just a little over a year it now does not work GPU and on board graphics do not display an image.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Geek Squad installed my TV quickly.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted my TV and connected all my devices.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the stress free feeling knowing it’s protected

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good one

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The team is pro. The team is helpful. They explain the technical stuff in simple manner.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great Computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this computer for my son's "first gaming computer" and it meets all expectations.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didn’t need service but glad I had the protection if needed

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Wasted money

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Took it to the store and they were going to charge me over $100 to have someone look at my pc… what was the point in buying this coverage if I’m going to have to pay to have someone look at it anyway?? It claims that if I purchase this, they cover the cost of parts and labor. Wasn’t the case.. severely disappointed and now I have a screeching pc that I can’t exchange…

    No, I would not recommend this to a friend