Customer Ratings & Reviews
Customer reviews
Rating 4.6 out of 5 stars with 3759 reviews
(3,759 customer reviews)Rating by feature
- Value4.8
Rating 4.8 out of 5 stars
- Quality4.8
Rating 4.8 out of 5 stars
- Ease of Use4.7
Rating 4.7 out of 5 stars
to a friend
Rated 2 out of 5 stars
hit and miss
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.bought a new computer felt I needed them to transfer the stuff. It was a drawn out affair, with multiple appointments, missing data, non working programs, and etc. Eventually it was done, but when I needed tech support on line or by phone with issues it turned into a hassle. Ended up using a different provider, and paying them as I needed. Already looking at replacing this one year old computer, next time will go somewhere and have it built to meet my needs.
This review is from 3-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi there. Thanks for sharing this with us. I apologize for the disappointment as this is not the level of service we aim to give you. We appreciate the feedback as this can help us grow and improve our services for the future. We hope you will give us another opportunity to better serve you in the future.
Rated 4 out of 5 stars
The help is outstanding
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Phone help is great. They guide through when I have a problem.
This review is from 3-Year Accidental Geek Squad Protection
I would recommend this to a friendRated 5 out of 5 stars
it's always good to have coverage
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.defintely a must to have when buying such product.
This review is from 1-Year Accidental Geek Squad Protection
I would recommend this to a friendRated 4 out of 5 stars
Keyboard
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It’s worth buying , but I don’t have so many words to write
This review is from 2-Year Accidental Geek Squad Protection
I would recommend this to a friendRated 4 out of 5 stars
Return
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn’t always give all ur money back but mostly does
This review is from 1-Year Accidental Geek Squad Protection
I would recommend this to a friendRated 5 out of 5 stars
Awesone
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This will come in handy when I upgrade my computer
This review is from 3-Year Accidental Geek Squad Protection
I would recommend this to a friendRated 4 out of 5 stars
Playing it safe
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Better safe than sorry. Computers are costly to fix!!
This review is from 3-Year Accidental Geek Squad Protection
I would recommend this to a friendRated 2 out of 5 stars
GEEK SQUAD UNABLE TO DO A SIMPLE JOB.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.THESE PEOPLE AT GEEK SQUAD NEED HELP, I DON'T THINK THEY HAVE ENOUGH QUALIFIED TECHS TO DO THE JOB. I GAVE THEM 11 DAYS TO TRANSFER DATA FROM MY OLD TO THE NEW ONE I HAD JUST BOUGHT. THEY TOLD ME FOR THE FOURTH TIME IT WOULD BE READY AT 5:00 FRIDAY, WELL IT WASANT, SO I TOLD THEM TO FORGET IT GIVE ME MY MONEY BACK ON THE DATA TRANSFER AND PICKED UP EVERY THING AND BROUGHT IT HOME. NOW I WOULD LIKE TO KNOW IF I CAN GET MY MONEY BACK ON THE THREE YEAR PROTECTION PLAN?
This review is from 3-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 4 out of 5 stars
Great value
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great value price plan for protection and service plan
This review is from 1-Year Accidental Geek Squad Protection
I would recommend this to a friendRated 4 out of 5 stars
Geek squad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had trouble with the first guy acted like he didn't know nothing but the sec one was great
This review is from 3-Year Accidental Geek Squad Protection
I would recommend this to a friendRated 4 out of 5 stars
Kept working on my problem
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Has been good and have used it 3 times in 1 month.
This review is from 2-Year Accidental Geek Squad Protection
I would recommend this to a friendRated 4 out of 5 stars
join the new geek squad plan
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.with this new plan, it helps out a lot with everything you purchase through best buy
This review is from 2-Year Accidental Geek Squad Protection
I would recommend this to a friendRated 3 out of 5 stars
"Estimated" completion date
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It's great that it covers parts and labor form most incidents but it takes a really long time to get your item back. The "Estimated" completion date has never been close to correct any time I've used it.
This review is from 3-Year Accidental Geek Squad Protection
I would recommend this to a friendRated 3 out of 5 stars
Great when it was first bought
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.PC was amazing when I first bought it, did my new media arts projects and gaming. After just a little over a year it now does not work GPU and on board graphics do not display an image.
This review is from 3-Year Accidental Geek Squad Protection
I would recommend this to a friendRated 4 out of 5 stars
Geek Squad installed my TV quickly.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agents mounted my TV and connected all my devices.
This review is from 1-Year Accidental Geek Squad Protection
I would recommend this to a friendRated 3 out of 5 stars
Service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I like the stress free feeling knowing it’s protected
This review is from 1-Year Accidental Geek Squad Protection
I would recommend this to a friendRated 4 out of 5 stars
Good one
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The team is pro. The team is helpful. They explain the technical stuff in simple manner.
This review is from 1-Year Accidental Geek Squad Protection
I would recommend this to a friendRated 4 out of 5 stars
Great Computer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this computer for my son's "first gaming computer" and it meets all expectations.
This review is from 3-Year Accidental Geek Squad Protection
I would recommend this to a friendRated 4 out of 5 stars
Geek squad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Didn’t need service but glad I had the protection if needed
This review is from 3-Year Accidental Geek Squad Protection
I would recommend this to a friendRated 1 out of 5 stars
Wasted money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Took it to the store and they were going to charge me over $100 to have someone look at my pc… what was the point in buying this coverage if I’m going to have to pay to have someone look at it anyway?? It claims that if I purchase this, they cover the cost of parts and labor. Wasn’t the case.. severely disappointed and now I have a screeching pc that I can’t exchange…
This review is from 1-Year Accidental Geek Squad Protection
No, I would not recommend this to a friend
