Customer Ratings & Reviews

Best buy have the best product replacement plans of all their competition I shop in many stores and best buy by far is the best. Thank you geek squad for delivering great service as usual.

I always buy the extra protection plan. Its worth it because you never know what can happen in the future. With the protection plan, you don't have to worry.

I purchased this just incase I needed it. Have not needed to use it yet.

Nice service very professional and reliable, online service is excellent

This is very good to have, because like me I have a Pitbull, who is very hyper, so I got it just incase but I do not plan on having to use it I hope!

Really good if anything breaks and it is too expensive to repair yourself. I would recommend this and it save me when my PC stopped working.

My PC randomly died out of no where and this makes it so that I’m not wasting money trying to get a faulty product fixed.

Helped me with the problems I was having without making me beg for help .

I am very pleased with the protection plan that I received

what can I say?....its a warranty....I hope I never have to use it. based on my previous experience with Best Buy this will turn out fine if I ever need to use it.

bought protection plan didn't think I needed it glad I did 3 days old granddaughter climbed on me chair flipped over foot kicked computer it fell on the floor yes broke screen. Bought longer plan on new computer saved me a lot.

I did not use it, but it gave a poece of mind in case something wrong happens.

Would never buy any device without this protection program. Great service and technicians that are helpful and know how important my time and money is to me.

I sent in my computer for what I believed to have been a simple fix. After about a week, I was told that it was unable to be repaired (I sent a tower in to fix an issue with a USB port). I was told that I'd be given full credit at the value of my purchase. I declined originally and asked that my device be simply returned, as it should still be functioning. I was simply told no and that my only option was to take the credit, which does not sit right with me. I did not want to be forced into buying another PC, which cost me more money than my original purchase and I ended up with worse specs. The service center representatives are also horrible at callbacks; in example, a "two-hour callback time frame" lasted roughly 8 hours.

for those of you who are perfect and will never spill a thing then this is not for you. but if you are human and you do make mistakes then this is a good policy to have

Geek squad is awesome. It is always worth it to get their protection on things. Any time i have had to see them they are always polite, and knowledgeable.

The Geek Squad installed my new tower and connected it to all my system pieces and transferred data and all in under two hours! The agent was really great and answered all my questions!

I always get geek squad - I have teenagers. It has been a lifesaver more than once

I always get geek squad - I have teenagers. It has been a lifesaver more than once

Always protect yourself when purchasing electronics. The manufacturers warrant can have hidden coverage limitations.