Customer Ratings & Reviews

It works amazing. Best price for this level of performance for sure.

They were quick to respond to my concerns and addressed them immediately

I know if I have issues with my computer the geek squad will fix it especially with grandkids doing homework.

I haven't had to use it but worth the price in case i need it.

Haven’t needed to use the plan as of yet but it’s great to now they got my back

Good to have, because you never know when something might go wrong.

I have a several year old tablet Samsung Galaxy SM-T800 that need a new battery. It was purchased at Best Buy. For that, I called the 800 number for the Geek Squad and explained what I needed. They told me that Best Buy did not carry the required replacement battery but I could get it online, somewhere else, and guided me to the website to buy it. They told me that I should buy it and take it to my local store in Reno for the replacement, free of charge under the Totaltech support. They scheduled me for that on 6/6/2023 at 10:20am. Since then, and for several days, I have been receiving remainders of the appointment, that I confirmed. I got to the Reno store at the indicated time, and to my surprise, I was told that they could not do the repair, and to go somewhere else. I am reading at the Best Buy website that they are a "Samsung authorized service center" and offer to repair computers and tablets. Because of the refusal, I went to a local computer store and they charged me $86 for the battery replacement. On discussing the issue with my neighbors, they saw the Geek refusal as unwarranted and suggested I should contact a higher level person in the system. Of interest, after my failed appointment, I received a text message from Best Buy indicating that I had missed the appointment.

Never had I had a problem with bringing my computer(s) to best buy geek squad for help! Awesome people!

good to know you have coverage on the stuff. you cant beat geek squad

Very convenient to have coverage when life mishaps happen.

to fell very good that the protection is the to replace at no cost is very good

You can't go wrong by using these guy and gals. They know their stuff and always treat you with respect.

amazing product, great for the holidays! thanks!!!

Helped installed my TV pretty fast and showed me the walk through everything.

I always get a protection plan whenever I buy something from Best Buy. Amazing customer service!

Great customer service, they are there whenever i need them.

They installed software and ensured my computer was performing properly. The staff was friendly and professional.

Just plug it in and away it went. Have never had an easier way of using it. Just plug it in and away it goes.

Some times you need peace of mind .You know you can call the geeks to help me out. when your taring hair out.

Maintenance contract. Highly recommend for electronics.